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For Companies At a Glance
- Tasks: Manage customer accounts and support them through the loan process with excellent service.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, customer-focused mindset, and teamwork abilities.
- Other info: Comprehensive training, career growth opportunities, and a commitment to employee satisfaction.
The predicted salary is between 21600 - 30000 £ per year.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers focusing on collections. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £30,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Edinburgh employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Evlo and understand their values, especially their commitment to customer satisfaction. Practise common interview questions and think about how your skills align with what they’re looking for in a Customer Account Manager.
✨Tip Number 3
Show off your people skills! During interviews or networking events, focus on building rapport with everyone you meet. Remember, strong communication is key in this role, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Evlo. Plus, it shows you’re serious about joining their team and ready to take on the challenge!
We think you need these skills to ace Customer Account Manager in Edinburgh
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about putting them first!
Communicate Clearly: Strong communication skills are key for us. When writing your application, be clear and concise. Use examples that showcase your ability to build rapport with customers, both over the phone and face-to-face.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Everyday Loans Group
✨Know Your Stuff
Before the interview, make sure you understand Evlo's mission and values. Familiarise yourself with their services and recent achievements, like being rated highly on TrustPilot. This shows your genuine interest in the company and helps you connect your experience to their goals.
✨Showcase Your People Skills
As a Customer Account Manager, strong communication and rapport-building skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. This will demonstrate your ability to handle customer relationships effectively.
✨Be Detail-Oriented
Since the role requires an excellent eye for detail, think of instances where your attention to detail made a difference. Whether it was in processing information or ensuring accuracy in documentation, share these stories to highlight your suitability for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
