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For Companies At a Glance
- Tasks: Manage customer loans and provide top-notch service while establishing requirements.
- Company: Leading consumer finance company with a focus on employee satisfaction.
- Benefits: Competitive salary up to £30,000, bonuses, healthcare, and training programmes.
- Why this job: Join a dynamic team and make a difference in customers' financial journeys.
- Qualifications: Strong communication skills and attention to detail are a must.
- Other info: Enjoy volunteering opportunities and excellent career development.
The predicted salary is between 24000 - 36000 £ per year.
A leading consumer finance company is looking for a Customer Account Manager in Edinburgh. The role involves managing customer loans, establishing requirements, and providing excellent customer service. Strong communication skills and attention to detail are essential.
The position offers a competitive salary up to £30,000 based on experience along with bonuses and a comprehensive benefits package. Additionally, the company promotes employee satisfaction with excellent training programs, healthcare, and volunteering opportunities.
Customer Account Manager - Loans & Collections employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager - Loans & Collections
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and loans. We want to show off our communication skills and attention to detail, so let’s nail those responses!
✨Tip Number 3
Dress to impress! Even if it’s a virtual interview, we should look professional. It shows we’re serious about the role and respect the opportunity.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Customer Account Manager - Loans & Collections
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing customer accounts and loans. We want to see how your skills align with the role, so don’t be shy about showcasing your communication prowess and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Account Manager role. Share specific examples of how you've provided excellent customer service in the past – we love a good story!
Showcase Your Passion: Let us know why you’re excited about this position and our company. We value enthusiasm, so if you have a genuine interest in consumer finance and helping customers, make sure to express that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Everyday Loans Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of loans and collections. Brush up on key terms and processes related to customer account management. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is essential for this position, prepare examples from your past experiences where you effectively communicated with customers or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Attention to Detail is Key
In a role that involves managing customer accounts, attention to detail is crucial. Be ready to discuss how you've demonstrated this skill in previous jobs. You might want to mention specific instances where your attention to detail made a significant difference in customer satisfaction or operational efficiency.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s training programs or how they support employee satisfaction. This shows that you’re not just interested in the job, but also in growing with the company and contributing positively to its culture.
