Customer Account Manager Branch Network · Sunderland Branch
Customer Account Manager Branch Network · Sunderland Branch

Customer Account Manager Branch Network · Sunderland Branch

Sunderland Full-Time 21600 - 30000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Help customers with loans, from initial inquiries to full support throughout their loan journey.
  • Company: Join Evlo, a top-rated consumer finance leader with 15 years of success and a 4.7-star TrustPilot rating.
  • Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and 25 days holiday plus bank holidays.
  • Why this job: Be part of a supportive team that values customer service and offers growth opportunities.
  • Qualifications: Strong communication skills, customer-focused mindset, and a passion for teamwork are essential.
  • Other info: Experience comprehensive training and enjoy charity volunteering days to give back to the community.

The predicted salary is between 21600 - 30000 £ per year.

Customer Account Managers – Opportunities That Empower You To Succeed.

Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge?We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.

The Role

As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.

This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.

If you have the following skills, then a Customer Account Manager role could be right for you:

• Customer Focused

• Strong Communication skills and Confidence

• Self-Development

• Team Work

• Enjoy working with targets

The Salary

Up to £30,000depending on experience.

Rewards

Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:

• Bonus scheme

• Private healthcare

• Life assurance

• Excellent company pension 3% employee to 8% employer contribution

• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)

• Cycle to Work vouchers

• Retail Discounts

• Tech scheme

• 3 Charity Volunteering Days

At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.

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Customer Account Manager Branch Network · Sunderland Branch employer: Everyday Loans Group

Evlo is an exceptional employer that prioritises employee satisfaction and growth, offering a supportive work culture in the heart of Sunderland. With comprehensive training, competitive salaries, and a generous benefits package including private healthcare and a robust pension scheme, we empower our Customer Account Managers to thrive in their roles. Our commitment to community engagement through charity volunteering days further enhances the rewarding experience of working with us.
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Contact Detail:

Everyday Loans Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Account Manager Branch Network · Sunderland Branch

✨Tip Number 1

Familiarise yourself with Evlo's values and customer service philosophy. Understanding what makes them a market leader in consumer finance will help you align your answers during interviews and demonstrate your commitment to their customer-centric approach.

✨Tip Number 2

Prepare examples from your past experiences that showcase your strong communication skills and ability to build rapport with customers. Think of specific situations where you successfully resolved issues or exceeded customer expectations, as these will be key in demonstrating your fit for the role.

✨Tip Number 3

Research common challenges faced by Customer Account Managers in the financial services sector. Being able to discuss these challenges and how you would address them can set you apart from other candidates and show your proactive approach to problem-solving.

✨Tip Number 4

Network with current or former employees of Evlo on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview process.

We think you need these skills to ace Customer Account Manager Branch Network · Sunderland Branch

Customer Focus
Strong Communication Skills
Rapport Building
Attention to Detail
Financial Services Knowledge
Problem-Solving Skills
Teamwork
Target Orientation
Self-Development
Interpersonal Skills
Time Management
Adaptability
Conflict Resolution
Sales Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your financial services experience and customer service skills. Use specific examples that demonstrate your ability to build rapport and communicate effectively with customers.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with Evlo's values and their commitment to customer satisfaction.

Highlight Relevant Skills: In your application, emphasise your strong communication skills, attention to detail, and ability to work towards targets. These are key attributes for a Customer Account Manager at Evlo.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at Everyday Loans Group

✨Showcase Your Customer Focus

As a Customer Account Manager, your ability to put customers first is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your commitment to excellent service.

✨Demonstrate Strong Communication Skills

Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter with customers to showcase your ability to build rapport both over the phone and face-to-face.

✨Highlight Your Attention to Detail

Since the role involves processing loan agreements, it's important to show that you have a keen eye for detail. Be prepared to discuss how you've ensured accuracy in previous roles, perhaps by sharing specific instances where your attention to detail made a difference.

✨Express Your Teamwork Spirit

Evlo values teamwork, so be ready to share experiences where you've collaborated effectively with others. Highlight any achievements that resulted from working as part of a team, and express your enthusiasm for contributing to a positive team environment.

Customer Account Manager Branch Network · Sunderland Branch
Everyday Loans Group
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  • Customer Account Manager Branch Network · Sunderland Branch

    Sunderland
    Full-Time
    21600 - 30000 £ / year (est.)

    Application deadline: 2027-08-09

  • E

    Everyday Loans Group

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