Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with loans, from initial inquiries to full support throughout the process.
- Company: Join Evlo, a top-rated consumer finance leader with 15 years of success and a 4.7-star TrustPilot rating.
- Benefits: Enjoy competitive salary, bonus scheme, private healthcare, and 25 days holiday plus more!
- Why this job: Be part of a supportive team that values customer satisfaction and offers growth opportunities.
- Qualifications: Strong communication skills, customer-focused mindset, and a passion for teamwork are essential.
- Other info: We promote volunteering and have dedicated Mental Health First Aiders for employee well-being.
The predicted salary is between 28800 - 48000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role: As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
Rewards: Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager Branch Network · Lewisham Branch employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager Branch Network · Lewisham Branch
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service philosophy. Understanding what makes them a market leader in consumer finance will help you align your answers during interviews and demonstrate your commitment to their customer-centric approach.
✨Tip Number 2
Prepare examples from your past experiences that showcase your strong communication skills and ability to build rapport. Think of specific situations where you successfully resolved customer issues or exceeded targets, as these will resonate well with the hiring team.
✨Tip Number 3
Research common challenges faced by Customer Account Managers in the financial services sector. Being able to discuss these challenges and how you would address them can set you apart from other candidates and show your proactive mindset.
✨Tip Number 4
Network with current or former employees of Evlo on platforms like LinkedIn. They can provide valuable insights into the company culture and the role itself, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Account Manager Branch Network · Lewisham Branch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and customer account management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with clients. Mention specific examples of how you've successfully managed customer accounts in the past.
Highlight Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively communicated with customers, both over the phone and face-to-face, to resolve issues or provide support.
Showcase Teamwork and Self-Development: Include instances where you've worked collaboratively in a team setting and any steps you've taken for self-development. This could be through training, workshops, or personal initiatives that align with the role.
How to prepare for a job interview at Everyday Loans Group
✨Showcase Your Customer Focus
Since the role is all about customer interaction, be prepared to share examples of how you've successfully managed customer relationships in the past. Highlight your ability to understand customer needs and provide tailored solutions.
✨Demonstrate Strong Communication Skills
Effective communication is key for a Customer Account Manager. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter in the role to showcase your verbal and non-verbal communication skills.
✨Prepare for Questions on Teamwork
The job requires collaboration with colleagues, so be ready to discuss your experiences working in teams. Share specific instances where you contributed to team success or helped resolve conflicts, demonstrating your ability to work well with others.
✨Express Your Willingness for Self-Development
Evlo values self-development, so convey your eagerness to learn and grow within the company. Discuss any relevant training or courses you've undertaken and how they have prepared you for this role, showing that you're proactive about your professional growth.
