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For Companies At a Glance
- Tasks: Help customers with loans, from initial inquiries to full support throughout the process.
- Company: Join Evlo, a top-rated consumer finance leader with 15 years of success and a stellar reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Be part of a customer-focused team that values your growth and offers comprehensive training.
- Qualifications: Strong communication skills, customer focus, teamwork, and a desire to meet targets are essential.
- Other info: Experience a supportive workplace with charity volunteering days and mental health resources.
The predicted salary is between 21600 - 30000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge?We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
• Customer Focused
• Strong Communication skills and Confidence
• Self-Development
• Team Work
• Enjoy working with targets
The Salary
Up to £30,000depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
• Bonus scheme
• Private healthcare
• Life assurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
• Cycle to Work vouchers
• Retail Discounts
• Tech scheme
• 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
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Customer Account Manager Branch Network · Bootle Branch employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager Branch Network · Bootle Branch
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service philosophy. Understanding what makes them a market leader in consumer finance will help you align your answers during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, especially in scenarios where you might need to build rapport quickly. Role-playing common customer interactions can help you feel more confident and prepared for the face-to-face and phone conversations you'll have as a Customer Account Manager.
✨Tip Number 3
Showcase your ability to work towards targets by preparing examples from your past experiences. Be ready to discuss how you've successfully met or exceeded goals in previous roles, as this is a key aspect of the Customer Account Manager position.
✨Tip Number 4
Network with current or former employees of Evlo if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Customer Account Manager Branch Network · Bootle Branch
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Account Manager position. Understand the key responsibilities and required skills, such as strong communication and customer focus.
Tailor Your CV: Customise your CV to highlight relevant experience in financial services and customer management. Emphasise your communication skills and any achievements related to customer service or sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with clients. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Account Manager role.
How to prepare for a job interview at Everyday Loans Group
✨Showcase Your Customer Focus
Since the role is heavily customer-oriented, be prepared to share examples of how you've successfully managed customer relationships in the past. Highlight your ability to understand customer needs and provide tailored solutions.
✨Demonstrate Strong Communication Skills
Effective communication is key for a Customer Account Manager. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter in the role to showcase your verbal and non-verbal communication skills.
✨Emphasise Teamwork and Collaboration
This position requires working closely with colleagues. Be ready to discuss your experiences in team settings, how you contribute to group goals, and any instances where you’ve supported your teammates to achieve success.
✨Prepare for Target-Driven Questions
As the role involves working with targets, think about how you’ve met or exceeded targets in previous roles. Prepare specific examples that demonstrate your ability to work under pressure and achieve results, as this will resonate well with the interviewers.
