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For Companies At a Glance
- Tasks: Help customers with loans, from initial inquiries to full support throughout the process.
- Company: Join Evlo, a top-rated consumer finance leader with 15 years of success and a stellar reputation.
- Benefits: Enjoy a competitive salary, monthly bonuses, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Be part of a customer-focused team that values your growth and offers excellent training opportunities.
- Qualifications: Strong communication skills, customer focus, and a passion for teamwork are essential.
- Other info: Experience a supportive workplace with charity volunteering days and mental health resources.
The predicted salary is between 21600 - 36000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge?We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
• Customer Focused
• Strong Communication skills and Confidence
• Self-Development
• Team Work
• Enjoy working with targets
The Salary
Up to £30000depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
• Monthly Bonus scheme
• Private healthcare
• Life assurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
• Cycle to Work vouchers
• Retail Discounts
• Tech scheme
• 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
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Customer Account Manager Branch Network · Enfield Branch employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager Branch Network · Enfield Branch
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service philosophy. Understanding what makes them a market leader in consumer finance will help you align your answers during interviews and demonstrate your commitment to their customer-centric approach.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. Since the role involves both phone and face-to-face interactions, simulating these situations with a friend can help you build confidence and improve your rapport-building techniques.
✨Tip Number 3
Research common financial services questions and scenarios that may arise in the role of a Customer Account Manager. Being prepared to discuss how you would handle specific customer inquiries or challenges will showcase your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of Evlo on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Account Manager Branch Network · Enfield Branch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and customer account management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with clients. Mention specific examples from your past experiences that align with the responsibilities of a Customer Account Manager.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that illustrate your ability to communicate effectively both verbally and in writing. This could include previous roles where you successfully managed customer interactions.
Showcase Teamwork and Self-Development: Emphasise your ability to work well in a team and your commitment to self-development. Mention any training or courses you've undertaken that relate to customer service or financial services, as this will show your dedication to improving your skills.
How to prepare for a job interview at Everyday Loans Group
✨Showcase Your Customer Focus
As a Customer Account Manager, your ability to connect with customers is crucial. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your commitment to customer satisfaction.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider role-playing common customer scenarios to showcase your skills.
✨Highlight Your Attention to Detail
This position requires a keen eye for detail, especially when processing loan agreements. Be ready to discuss how you ensure accuracy in your work and provide examples of times when your attention to detail made a difference.
✨Prepare for Target-Driven Questions
Since the role involves working with targets, be prepared to discuss your experience with meeting or exceeding goals. Share specific metrics or achievements that demonstrate your ability to thrive in a target-driven environment.
