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For Companies At a Glance
- Tasks: Help customers with loans, from initial inquiries to full support throughout the process.
- Company: Join Evlo, a top-rated consumer finance leader with 15 years of success and a stellar reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Be part of a customer-focused team that values your growth and offers comprehensive training.
- Qualifications: Strong communication skills, customer focus, and a passion for teamwork are essential.
- Other info: Experience a supportive workplace with charity volunteering days and mental health resources.
The predicted salary is between 21600 - 36000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge?We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
• Customer Focused
• Strong Communication skills and Confidence
• Self-Development
• Team Work
• Enjoy working with targets
The Salary
Up to £30,000depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
• Bonus scheme
• Private healthcare
• Life assurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
• Cycle to Work vouchers
• Retail Discounts
• Tech scheme
• 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
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Customer Account Manager Branch Network · Chester Branch employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager Branch Network · Chester Branch
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service philosophy. Understanding what makes them a market leader in consumer finance will help you align your answers during interviews and demonstrate your commitment to their customer-centric approach.
✨Tip Number 2
Prepare to showcase your communication skills by practising common interview scenarios. Role-playing customer interactions can help you articulate how you would handle various situations, which is crucial for a Customer Account Manager role.
✨Tip Number 3
Network with current or former employees of Evlo on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
✨Tip Number 4
Demonstrate your ability to work towards targets by preparing examples from your past experiences. Highlighting specific achievements related to customer satisfaction or sales will show that you are results-driven and ready to contribute to Evlo's success.
We think you need these skills to ace Customer Account Manager Branch Network · Chester Branch
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Account Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in financial services. Emphasise your customer service skills, communication abilities, and any achievements that demonstrate your capability to meet targets.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Evlo and how you can contribute to their success as a Customer Account Manager.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Everyday Loans Group
✨Showcase Your Customer Focus
As a Customer Account Manager, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your commitment to customer satisfaction.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, such as explaining loan terms or addressing customer concerns.
✨Highlight Teamwork Experience
Evlo values collaboration, so be ready to discuss your experiences working in teams. Share specific instances where you contributed to team success or supported colleagues, showcasing your ability to work well with others.
✨Prepare for Target-Driven Questions
Since the role involves working with targets, think about how you've met or exceeded goals in previous positions. Be prepared to discuss your strategies for achieving targets and how you stay motivated to reach them.