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For Companies At a Glance
- Tasks: Help customers with loans, from initial inquiries to full support throughout their loan journey.
- Company: Join Evlo, a top-rated consumer finance leader with 15 years of success and a stellar reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Be part of a customer-focused team that values your growth and offers comprehensive training.
- Qualifications: Strong communication skills, customer focus, and a passion for teamwork are essential.
- Other info: Experience a supportive workplace with charity volunteering days and mental health resources.
The predicted salary is between 21600 - 42000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge?We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £32000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
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Customer Account Manager employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences that showcase your strong communication skills and ability to build rapport. Think of specific situations where you successfully resolved customer issues or exceeded targets, as these will resonate well with the hiring team.
✨Tip Number 3
Research common challenges faced in the consumer finance sector and be ready to discuss how you would handle them. This shows your proactive approach and understanding of the industry, which can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Evlo on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and customer account management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and customer-focused approach. Mention specific examples of how you've successfully built rapport with customers in previous roles.
Highlight Relevant Skills: In your application, emphasise your ability to work with targets, your teamwork skills, and your commitment to self-development. These are key attributes that Evlo is looking for in a Customer Account Manager.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Everyday Loans Group
✨Showcase Your Customer Focus
During the interview, emphasise your commitment to customer satisfaction. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with Evlo's values.
✨Demonstrate Strong Communication Skills
Prepare to discuss scenarios where your communication skills made a difference. Whether it's resolving a conflict or explaining complex information clearly, showcasing these abilities will resonate well with the interviewers.
✨Highlight Teamwork Experience
Evlo values collaboration, so be ready to talk about your experiences working in teams. Discuss how you contributed to team goals and supported your colleagues, which will show that you're a team player.
✨Prepare for Target-Driven Questions
Since the role involves working with targets, think of examples where you've successfully met or exceeded targets in the past. This will demonstrate your ability to thrive in a performance-driven environment.