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For Companies At a Glance
- Tasks: Help customers with loans and provide excellent service throughout their journey.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Why this job: Empower customers while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy volunteering opportunities and a vibrant workplace culture.
The predicted salary is between 21600 - 38400 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non‑mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £32,000 depending on experience.
Rewards
- Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team.
- Salary is competitive alongside a bonus scheme.
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager Division 3 Network · Brighton Branch employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager Division 3 Network · Brighton Branch
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Evlo and understand their values, especially their commitment to customer satisfaction. Practise common interview questions and think about how your skills align with what they’re looking for in a Customer Account Manager.
✨Tip Number 3
Show off your people skills! During interviews or networking events, focus on building rapport and demonstrating your strong communication abilities. Remember, they want someone who can connect with customers, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Evlo and being part of their fantastic team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Account Manager Division 3 Network · Brighton Branch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-focused approach and any relevant financial services experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strong communication skills and how you’ve built rapport with customers in the past. We love seeing genuine enthusiasm for the role!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for the Customer Account Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Everyday Loans Group
✨Know Your Stuff
Before the interview, make sure you understand Evlo's mission and values. Familiarise yourself with their customer service approach and recent achievements, like their high ratings on TrustPilot and Feefo. This shows genuine interest and helps you connect your experience to their goals.
✨Showcase Your People Skills
As a Customer Account Manager, strong communication is key. Prepare examples of how you've built rapport with customers in the past. Think about specific situations where your people skills made a difference, whether over the phone or face-to-face.
✨Demonstrate Attention to Detail
In this role, you'll need an excellent eye for detail. Bring up instances where your attention to detail has positively impacted your work. Whether it’s processing loan agreements or ensuring customer satisfaction, highlight how being meticulous has led to successful outcomes.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and customer focus. Practice responding to scenarios where you had to handle difficult customers or meet targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
