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- Tasks: Support customers in financial difficulties with personalised advice and effective communication.
- Company: Reputable financial services organisation dedicated to customer care.
- Benefits: Competitive salary, private healthcare, and annual bonus scheme.
- Why this job: Make a real difference in people's lives while developing your financial expertise.
- Qualifications: 2-5 years experience in arrears management and strong customer service skills.
- Other info: Join a supportive team focused on helping others and enhancing your career.
The predicted salary is between 36000 - 60000 £ per year.
A financial services organization is seeking a Senior Financial Support Advisor to assist customers facing financial difficulties. The role involves effective communication through various channels and a commitment to delivering personalized support.
Candidates should have:
- 2-5 years experience in arrears management
- A strong understanding of FCA regulations
- Excellent customer service skills
This position offers a competitive salary and a range of benefits, including private healthcare and an annual bonus scheme.
Senior Arrears & Financial Support Advisor in Bourne End employer: Everyday Loans Group
Contact Detail:
Everyday Loans Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Arrears & Financial Support Advisor in Bourne End
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on FCA regulations and arrears management strategies. We want you to be the go-to expert in the room, so practice answering common questions and showcasing your customer service skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your experience and passion for helping customers in financial distress.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Arrears & Financial Support Advisor in Bourne End
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in arrears management and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in financial difficulties and how your background makes you the perfect fit for our team.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to convey information clearly and empathetically. We love candidates who can connect with customers on a personal level!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Everyday Loans Group
✨Know Your FCA Regulations
Make sure you brush up on your understanding of FCA regulations before the interview. This role requires a solid grasp of these guidelines, so be prepared to discuss how you've applied them in past roles or how you would approach compliance in challenging situations.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience, especially in difficult situations. Think about times when you turned a negative experience into a positive one for a customer, as this will demonstrate your ability to provide personalised support.
✨Practice Effective Communication
Since the role involves communication through various channels, practice articulating your thoughts clearly and concisely. You might want to simulate a conversation where you explain complex financial concepts to someone who isn't familiar with them.
✨Demonstrate Your Experience in Arrears Management
Be ready to discuss your 2-5 years of experience in arrears management. Prepare specific examples of strategies you've used to help customers manage their debts, and how you’ve navigated sensitive conversations around financial difficulties.
