At a Glance
- Tasks: Support customers with enquiries and promote our products in a friendly, professional manner.
- Company: Join a fast-growing charity dedicated to improving health and wellbeing in Cheshire East.
- Benefits: Enjoy discounted gym membership, food, extensive training, and an enhanced pension scheme.
- Other info: Be part of a caring team that values growth and teamwork.
- Why this job: Make a real difference in your community while developing your skills in a fun environment.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 12.86 - 12.86 £ per hour.
Join our team as a Customer Experience Advisor! Our Customer Service Advisors support customers with enquiries and help promote our products, services and centres. You’ll take ownership of both electronic and phone enquiries, understanding each customer’s needs and providing clear, friendly and professional solutions.
As part of our Customer Experience Team, you’ll deliver first‑class service that helps retain and attract customers. Based in Holmes Chapel, you’ll build strong knowledge of our full product range and play an active role in promoting services and supporting sales campaigns. You’ll be approachable, target‑driven and motivated to achieve positive outcomes for customers.
With experience in a customer‑focused role and an understanding of leisure management systems, you’ll feel confident handling a wide variety of enquiries and resolving issues effectively.
Salary: Grade D - £12.86 per hour
Hours: Full Time (6 month Maternity Cover until Feb 2027) Mon–Fri 9am–7:30pm Saturday 9am–2pm Sunday 9am–12:30pm.
Working at Everybody is a rewarding experience! Help your community stay healthy & active by working in a friendly, fun, and caring environment. Access to discounted gym membership after completing three months of regular working hours. Discounted food & drink at any of our taste for life cafés. Extensive training & career support from Everybody Academy – our very own ‘Excellent’ accredited training provider helping you stay “Fit for the Future”. Enhanced Pension Scheme & more!
About Everybody: We’re a fast growing, ambitious Registered Charity – operating 18 leisure centres with 10 cafes & 9 swimming pools across Cheshire East. A not for profit organisation, we’ve a passion for improving health and wellbeing – and our surpluses are reinvested to help the people of Cheshire East live well and for longer. You’ll be part of a welcoming, active bunch of people who are loyal and care greatly about one another.
You might also find we’re a tad competitive (in a friendly way)! ‘Developing our people’ is close to our hearts and we aim to attract and develop the best people to drive our business forward – after all it’s all thanks to our fantastic team that our organisation continues to grow!
Please be aware that all candidates applying for roles within our leisure centres or in health/sports provision are required to undergo a Standard or Enhanced DBS. As part of this process, you are required to declare any information that may be disclosed in your DBS check before the check is initiated. This includes all criminal convictions or cautions, including traffic offences.
Any questions? email recruitment@everybody.org.uk
Read more in Holmes Chapel employer: Everybody Health and Leisure
At Everybody Health & Leisure, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and dynamic work environment. Our commitment to employee development is evident through extensive training opportunities via the Everybody Academy, ensuring that our team members grow alongside our mission to enhance community health and wellbeing. With a focus on teamwork, competitive spirit, and a range of benefits including discounted gym memberships and a generous pension scheme, working with us means being part of a passionate community that truly cares about making a difference.
Contact Details:
Everybody Health and Leisure Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Holmes Chapel
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Everybody Health and Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Everybody Health and Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more in Holmes Chapel
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Everybody Health and Leisure:Your cover letter is your chance to shine! Tell us why you want to work at Everybody Health and Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Everybody Health and Leisure!
How to prepare for a job interview at Everybody Health and Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
