Senior Sales Administrator (12 Months, FTC)

Every mind is unique. Yet much of the world is still built for what's considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. Our careers fit real life. When you join us, you're not just taking a job. You're joining a movement to build a more neuroinclusive world. We're a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most. Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway - together, we can unlock the full potential of every mind.

About the role

The Workplace Division at Everway is seeking a Senior Sales Administrator to provide essential operational and administrative support across the New Business, Account Management, and Channel Sales teams. This is a varied and fast-paced role suited to someone who is highly organised, detail-oriented, and proactive, with a strong customer-first mindset and a "can-do" approach. You will play a key role in ensuring smooth day-to-day sales operations, helping to drive efficiency across the customer journey from initial enquiry through to onboarding and account handover. Working closely with internal stakeholders, you will help maintain high-quality CRM data, support lead management activity, and ensure timely follow-up across key sales processes. It is well suited to someone looking to build a long-term career in sales, with opportunities to develop skills across systems, processes, and customer engagement in a supportive team environment. This is a 12-month fixed-term contract.

Main Responsibilities:

• Processing sales orders using the CRM system
• Answering specific inbound customer enquiries
• Monitoring Live Chat system
• Database and CRM updates and administration
• Track, assign and ensure timely follow up of leads
• Managing software trials for potential customers
• Work with cross-functional teams to ensure smooth handover of new business accounts to the Account Management Team
• Reporting and tracking of key metrics and Market Intelligence
• Merging accounts, creating contacts, CRM champion
• Monitor Voicemail for Workplace sales
• Pulling monthly usage data
• Use of Outreach to send communications sequences to customers

Essential Criteria

• 1+ years experience in administration/sales support
• Experience in working directly with customers, delivering excellence in customer service
• Experience working with CRM systems, eg Sugar, Salesforce, Act, Goldmine
• A high level of IT literacy
• Ability to work and respond at pace in a professional manner
• Organised, thorough and dependable. Consistently demonstrate a strong work ethic and 'can do' attitude.
• Possess the necessary level of communication skills to fully carry out the role, both written and verbal

Desirable Criteria

• Experience working with Google Workspace
• Ability to multi-task and prioritise daily workload

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