Director, Infrastructure

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. We’re a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we’re creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully.

About the role

We are looking for a Director, Infrastructure to lead a small, centralised, governance-focused Infrastructure team during a period of material transition. We’re looking for an experienced leader to help our product engineering teams to own and operate their own infrastructure. This will help to enable this ownership safely and consistently through strong platform foundations, Infrastructure as Code, and pragmatic governance.

As Director, Infrastructure, you will set the strategy, standards and guardrails that allow 80+ developers across multiple product teams to provision, operate and reason about their own cloud infrastructure with confidence. You will lead the organisation’s transition towards Terraform-first delivery, well-defined cloud account boundaries, secure access models, and transparent cost ownership.

AWS is our primary cloud platform, but we operate a significant Azure estate. You will own senior vendor relationships (including cloud providers and resellers), and be accountable for cloud financial management in a private-equity environment where cost visibility, value articulation and ROI matter.

This is a hands-on leadership role: small team, high leverage, and close partnership with Engineering, Security, Finance and Product.

Main Responsibilities

• Define and execute the cloud infrastructure strategy aligned to a product-team-owned operating model
• Establish clear platform standards, reference architectures and paved roads for teams to self-serve infrastructure safely
• Lead the organisation-wide adoption of Infrastructure as Code (Terraform as the primary mechanism)
• Design and govern cloud account/subscription structures, network boundaries and shared services
• Ensure infrastructure patterns support scalability, resilience, security and operational excellence
• Partner closely with our CISO to define and enforce pragmatic, developer-friendly controls
• Own cloud access models (IAM, role-based access, break-glass processes)
• Ensure compliance requirements are met without slowing delivery
• Set clear expectations around ownership, accountability and operational responsibility for infrastructure
• Own cloud financial governance across AWS and Azure
• Build and mature FinOps practices where they add real value (cost visibility, accountability, optimisation)
• Ensure teams have access to timely, understandable cost data for their services
• Enable engineering leaders to articulate cost vs value and ROI in planning and review cycles
• Manage commitments, discounts and optimisation levers with cloud providers and resellers
• Lead and develop a small, high-impact Infrastructure team focused on enablement, not tickets
• Set clear priorities and guardrails for when the team builds, advises, or steps aside
• Coach engineers and managers across the organisation on infrastructure ownership and best practices
• Contribute as part of the senior Technology leadership team

Qualifications

• 3+ years experience in a senior leadership infrastructure, platform or cloud engineering roles
• Deep experience operating AWS at scale; strong working knowledge of Azure
• Strong hands-on experience with Infrastructure as Code, ideally Terraform in a multi-team environment
• Proven experience designing cloud governance models that balance autonomy and control
• Experience owning and managing significant cloud spend in a SaaS organisation
• Ability to work credibly with Engineering, Security, Finance and executive stakeholders
• Comfortable operating in a private-equity-backed or cost-conscious environment
• Experience implementing FinOps practices in a pragmatic, outcome-focused way
• Experience with CI/CD-driven infrastructure delivery and policy-as-code
• Familiarity with regulated or compliance-heavy environments (COPPA/FERPA/ISO27001/SOC2)
• Experience transitioning organisations away from centralised ticket-driven infrastructure models
• Background in SaaS businesses operating at scale across multiple regions

Please submit your application on our website by 9th February 2026. Please note: applications may close early due to high demand, so early submission is encouraged.

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.