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- Tasks: Provide top-notch technical support and training for audio equipment.
- Company: Join Evertz, a leader in innovative broadcast audio technology.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Perfect for audio enthusiasts eager to make an impact in the industry.
- Qualifications: A background in Electronics or relevant experience is preferred.
- Other info: Willingness to travel nationally and internationally is essential.
The predicted salary is between 30000 - 42000 £ per year.
Technical Support & Commissioning – Audio Consoles
Technical Support & Commissioning – Audio Consoles
17 hours ago Be among the first 25 applicants
Evertz is a world leading company in the design of innovative and pioneering broadcast audio equipment, and we currently have a vacancy for a technical support and commissioning engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP.
This is a customer focused role providing a wide range of technical support for broadcast and professional audio clients based in the UK, Europe, Middel East and Asia. We are looking for a keen and enthusiastic engineer/technician with a personal passion for audio and audio production at a technical level.
Job Responsibilities:
- Provide first class technical onsite support and service to customers, accepting responsibility for resolving all issues in timely and a professional manner
- This will include:
- Visits customer’s premises to commission equipment
- Providing operational & service training
- Assisting with customer acceptance testing
- Provide direct phone and email-support for our customer base
Basic Qualifications:
- An education in Electronics or Electronic Engineering would be an advantage
- Qualified through industrial or professional experience, and with broad digital audio experience in broadcast or a related professional audio field would be an advantage
- Previous experience testing, servicing and/or commissioning digital consoles in the audio industry would be an advantage
- Eagerness to learn technical aspects of legacy and current product and be able to self-educate to competency level given access to appropriate resources
Preferred Qualifications & Desired Competencies:
- Clear judgement when under pressure and the ability to manage difficult issues effectively to ensure good outcome
- Ability to work independently under own initiative and unsupervised on-site
- Respect for colleagues; communicating with clarity and pro-actively sharing knowledge and expertise and asking for assistance where needed
- Ability to adapt to changing demands and conditions and manage unexpected situations
- Providing exceptional service to external and internal customers
- Accepting responsibility for personal development and actions
Skills And Knowledge
- Good working knowledge & understanding of modern digital consoles and studio infrastructure from a technical perspective
- Previous operator experience is an advantage but not essential
- Good computer and networking knowledge, will be able to set up and troubleshoot PC and Linux based systems, network infrastructure and Video/Audio over IP technologies
Communication
- Must have good interpersonal & communication skills
- Fluent in English
Planning and Organisation
- Can organise and plan their own work in order to meet tight deadlines, whilst simultaneously working on a variety of projects
- Manage customer relationships, both internal and external
Personal Qualities
- Self-motivated, with the ability to self-manage time, targets and workload
- Enthusiastic and always maintains professionalism, even under extreme pressure
- Flexible, willing and able to travel or work overtime at short notice
- Excellent attention to detail, following set procedures, quality standards and instructions as required. Also resourceful, with the ability to put forward solutions quickly in difficult situations
- Willingness to travel both nationally and internationally
Please note, this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications, resumes, or questions regarding an application. When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing privacy@evertz.com. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at privacy@evertz.com. Your personal data will be processed for the purposes of managing Controller’s and its\’ subsidiaries\’ and affiliates\’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
A complete privacy policy can be found at https://evertz.com/contact/privacy/
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
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Technical Support & Commissioning - Audio Consoles employer: Evertz
Contact Detail:
Evertz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Commissioning - Audio Consoles
✨Tip Number 1
Familiarise yourself with the latest digital audio consoles and studio infrastructure. Understanding the technical specifications and functionalities of these systems will give you an edge during interviews, as you'll be able to discuss them confidently.
✨Tip Number 2
Network with professionals in the audio industry, especially those who work with Evertz or similar companies. Attend industry events or join online forums to connect with potential colleagues and learn about the company culture.
✨Tip Number 3
Prepare for practical scenarios that may come up during the interview process. Think about how you would handle technical issues on-site and be ready to demonstrate your problem-solving skills through real-life examples.
✨Tip Number 4
Showcase your passion for audio production by discussing any personal projects or experiences you've had in the field. This enthusiasm can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Technical Support & Commissioning - Audio Consoles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and commissioning, especially in audio production. Emphasise any previous roles where you provided customer service or technical assistance.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for audio technology and your eagerness to learn. Mention specific skills that align with the job description, such as your knowledge of digital consoles and troubleshooting abilities.
Showcase Relevant Experience: In your application, detail any hands-on experience you have with audio equipment, particularly in a broadcast environment. Include examples of how you've successfully resolved technical issues or trained others.
Highlight Soft Skills: Since this role requires excellent communication and interpersonal skills, make sure to mention instances where you've effectively communicated with customers or worked under pressure. This will demonstrate your suitability for a customer-focused position.
How to prepare for a job interview at Evertz
✨Show Your Passion for Audio
Make sure to express your enthusiasm for audio and audio production during the interview. Share any personal projects or experiences that highlight your passion, as this role requires a keen interest in the field.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of modern digital consoles and studio infrastructure. Brush up on relevant technical terms and concepts, as well as any experience you have with troubleshooting audio equipment.
✨Highlight Customer Service Skills
Since this role involves providing technical support to clients, emphasise your ability to communicate effectively and manage customer relationships. Share examples of how you've successfully resolved issues for customers in the past.
✨Prepare for On-Site Scenarios
Expect questions about how you would handle on-site commissioning and training. Think of specific situations where you had to adapt quickly or solve problems under pressure, and be ready to discuss these experiences.
