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- Tasks: Provide technical support and solutions for broadcast clients across the UK and Europe.
- Company: Evertz is a leading innovator in broadcast video and audio equipment.
- Benefits: Enjoy opportunities for international travel and hands-on training experiences.
- Why this job: Join a dynamic team passionate about technology and customer service excellence.
- Qualifications: Ideal candidates have a background in Electrical or Computer Electronics Engineering.
- Other info: Must be self-driven, adaptable, and ready to tackle challenges in a fast-paced environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment.
We currently have a vacancy for a Field Service Engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP.
This is a customer-focused role providing a wide range of technical support for our broadcast clients based in the UK and Europe. We are looking for a keen and enthusiastic engineer/technician with a strong interest in the broadcast or professional AV environments at a technical level.
Job Responsibilities:
- Respond and provide technical direction to customers regarding operational issues, firmware upgrades, and general maintenance.
- Assess the customer’s product application, troubleshoot, and diagnose issues through research and/or re-creation to determine the root cause.
- Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
- Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes, including customer “feature requests” to product managers.
- Support the development of product communications by generating or authoring customer guides and providing the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices, and customer product or system configuration and product integration with other manufacturer’s products.
- Install product(s) or systems at customer sites and deliver training to customers in-house or abroad.
Qualifications & Desired Competencies:
- An education in Electrical, Electronic, Networking, or Computer Electronics Engineering or technology.
- Direct experience with Server Hardware, Linux OS, and Network setup is an asset.
- Similar experience will be considered an asset.
- Unparalleled desire to help the customer and deliver service excellence.
- Passion for technology and learning new software and hardware products.
- Strong verbal and written communication skills.
- Self-driven with a desire to add value to an energetic team.
- Problem-solving ability and reactiveness to changing situations.
- Ability to multi-task in a fast-paced environment.
- Must be eligible for international travel and able to work alone with little or no supervision.
- 1-2 years’ experience working with broadcast/post-production products would be an asset.
- Must have a valid driver’s license.
Your personal data will be retained by the Controller as long as necessary to evaluate your application for employment. Under GDPR, you have rights to access, rectify, erase, or restrict processing of your data, and to data portability. You may also lodge a complaint with an EU supervisory authority.
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Field Service Engineer employer: Evertz
Contact Detail:
Evertz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Evertz's products and services. Understanding their broadcast video and audio equipment will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Evertz on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific technical scenarios related to troubleshooting and customer service. Think of examples from your past experiences where you successfully resolved issues, as this will showcase your problem-solving skills.
✨Tip Number 4
Highlight your willingness to learn and adapt to new technologies. Evertz values a passion for technology, so be ready to share how you've kept up with industry trends or learned new software and hardware in your previous roles.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical, electronic, or networking fields. Emphasise any direct experience with broadcast or AV environments, as well as your technical skills related to server hardware and Linux OS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've solved technical issues in the past and your ability to communicate effectively with clients.
Highlight Problem-Solving Skills: In your application, provide examples of situations where you successfully diagnosed and resolved technical problems. This will demonstrate your analytical skills and ability to work under pressure.
Show Enthusiasm for Learning: Express your eagerness to learn new software and hardware products. Mention any relevant training or certifications you have completed, as this shows your commitment to professional development.
How to prepare for a job interview at Evertz
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of broadcast video and audio equipment. Be prepared to discuss specific technologies you've worked with, such as server hardware or Linux OS, and how they relate to the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you successfully diagnosed and resolved technical issues. Highlight your approach to troubleshooting and how you communicated solutions to customers.
✨Emphasise Customer Focus
Since this role is customer-focused, be ready to talk about how you've gone above and beyond to assist clients in previous positions. Share stories that showcase your commitment to service excellence.
✨Prepare for Practical Scenarios
Expect to face practical scenarios during the interview. Think about how you would handle specific customer situations or technical challenges, and be ready to articulate your thought process clearly.
