At a Glance
- Tasks: Be the go-to person for digital ticketing and premium member support.
- Company: Join Everton Football Club, a legendary name in sports with a rich history.
- Benefits: Fixed-term contract, competitive hours, and a vibrant work environment.
- Other info: Opportunity to grow in a supportive and inclusive team atmosphere.
- Why this job: Work at a world-class stadium and be part of an iconic football club.
- Qualifications: Exceptional customer service skills and experience with TicketMaster or similar systems.
The predicted salary is between 25000 - 35000 £ per year.
Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community. During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.
As Premium Digital Services Executive you will be the initial point of contact for all incoming enquiries via email. Distributing the department’s digital tickets and itineraries to match‑by‑match purchases and guiding premium members through new processes on our journey to the new stadium.
Other key responsibilities:
- Managing and distributing sales enquiries through all official Club channels
- Processing sales received directly or via Hospitality Sales and Account Managers, utilising the Club’s ticketing platform Ticketmaster and CRM tool Salesforce
- Building and distribution of all digital itineraries and match tickets via the ticketing platform to match‑by‑match purchases and VIP Experiences
- General administration support for the department
- Management of department’s away ticket allocation and distribution to members
Who we’re looking for:
We are looking for an individual with exceptional customer service and communication skills and a sound understanding of using TicketMaster and Salesforce or similar systems. It’s essential that you can demonstrate a solution focused mindset and an ability to progress queries/issues to a successful conclusion openly and quickly.
Other key experience we are looking for includes:
- Ability to listen and communicate clearly, concisely, confidently and constructively to ensure mutual understanding
- Ability to stay calm in pressurised situations
- Previous experience within a football club
- Digital ticketing processing and distribution experience
- Excellent time management
- Willing to work extended hours, long matchday hours where necessary
- Ability to work within a team environment
- Excellent at relationship building
If you are proactive with an ambitious and resilient spirit who is highly motivated to succeed, then we would love to hear from you!
The location of this role will be working on site at the famous Royal Liver Building. This role will be offered on a up to 12 month fixed‑term contract working Monday to Friday, 35 hours per week plus matchdays.
Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.
Everton Football Club is committed to ensuring everyone is respected, celebrated and empowered for who they are, regardless of their identity. We welcome applications from all sections of the community and encourage applications from groups that are currently underrepresented in our workforce. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long‑term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - careers@evertonfc.com.
Premium Digital Services Executive in West Kirby employer: Everton Football Club
Everton Football Club is an exceptional employer, offering a vibrant work culture that fosters passion for football and community engagement. Located at the state-of-the-art Finch Farm training ground in Knowsley, employees benefit from professional development opportunities, a supportive team environment, and the chance to inspire young talent through meaningful coaching experiences.
