At a Glance
- Tasks: Build and manage relationships with premium members in a fast-paced environment.
- Company: Join the Everton Family at the iconic Royal Liver Building and Everton Stadium.
- Benefits: Enjoy a permanent contract, 35 hours per week, plus matchday opportunities.
- Why this job: Be part of a once-in-a-generation project and enhance member experiences.
- Qualifications: Exceptional customer service skills and experience managing client relationships are essential.
- Other info: Proactive individuals with a passion for sports and live events will thrive here.
The predicted salary is between 36000 - 60000 £ per year.
We are excited to share a variety of roles within our Premium Experiences – Bars, Restaurants and Experiences department for Premium Relationship Managers to build, manage and sustain relationships across a portfolio of assigned seasonal memberships (accounts), within a fast paced and rapidly growing team.
These roles will be pivotal to ensure a consistently high quality of customer service is provided as the new stadium experiences are brought to life through the inaugural season in our brand-new waterfront home, and beyond.
About the opportunity: As Premium Relationship Manager, guiding new processes, engaging with a blend of new and established premium members, while striving to enhance the overall membership experiences will be key to success in this role.
Using your passion for understanding clients’ needs you will manage the Clubs relationship with an assigned number of business and consumer accounts across the seasonal premium membership base, prior to new stadium move and throughout the seasons included in the multi-year term agreements.
Who we’re looking for: We are looking for individuals with exceptional customer service and communication skills and who are confident within a client facing role, who thrives across both live event and also office environments with the ability to manage new and established members.
What ‘s essential is that you can demonstrate a solution focused mindset with a passion to exceed members expectations of our new stadium home.
Other key experience we are looking for includes:
Ability to proactively identify membership development opportunities and strategies
Lead and manage other team members (where relevant)
Supports digital processes and analyse member data presented within CRM systems
Ability to plan and manage multiple projects to deliver results in agreed timescales
Experience of managing accounts and relationships for multiple clients
Managed financial information such as payments for clients/ members
Experience in supporting onboarding for new project, development or new venue would be desirable though not essential
Knowledge of sport and live event experiences and best practice (Desirable)
If you are proactive with an ambitious and resilient spirit who enjoys bringing experiences to life with a desire to exceed expectations, then we would love to hear from you!
In this demanding role, you’ll be working on site at the famous Royal Liver Building and Everton Stadium (Bramley Moore Dock). Being a part of this project will give you the chance to learn and develop new skills whilst working on something that is a once in a generation opportunity.
The roles will be offered on a permanent contract working 35 hours per week plus matchday
We reserve the right to close this vacancy early should we receive a substantial number of applications.
Everton Family Safer Recruitment Practices
The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Premium Relationship Manager employer: Everton Football Club
Contact Detail:
Everton Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Relationship Manager
✨Tip Number 1
Familiarize yourself with the specific needs and expectations of premium members. Understanding what they value most in their experiences will help you tailor your approach and demonstrate your commitment to exceeding their expectations.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and the specific challenges faced by Premium Relationship Managers, which can help you stand out during the interview process.
✨Tip Number 3
Showcase your ability to manage multiple projects effectively. Prepare examples from your past experiences where you successfully juggled various tasks while maintaining high-quality service, as this is crucial for the role.
✨Tip Number 4
Demonstrate your passion for sports and live events. Being knowledgeable about the industry and expressing your enthusiasm for creating memorable experiences will resonate well with the hiring team.
We think you need these skills to ace Premium Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional customer service and communication skills. Include specific examples of how you've managed client relationships and exceeded expectations in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for understanding clients' needs and your proactive approach to identifying membership development opportunities. Mention your experience with managing accounts and any relevant knowledge of sports and live events.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to manage multiple projects and deliver results within agreed timescales. Highlight any experience you have with CRM systems and financial information management.
Prepare for the Interview: If invited for an interview, be ready to discuss how you would enhance the overall membership experience and engage with both new and established members. Think of examples that showcase your solution-focused mindset and resilience in challenging situations.
How to prepare for a job interview at Everton Football Club
✨Showcase Your Customer Service Skills
As a Premium Relationship Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for clients in the past, especially in high-pressure situations.
✨Demonstrate Your Solution-Focused Mindset
Be ready to discuss specific instances where you identified challenges and implemented effective solutions. This will show your proactive approach and ability to exceed member expectations.
✨Highlight Your Experience with Membership Development
Discuss any previous roles where you successfully managed accounts or developed membership strategies. This will illustrate your capability to enhance overall membership experiences.
✨Prepare for Questions on Event Management
Since this role involves both live events and office environments, be prepared to talk about your experience managing multiple projects and how you handle the dynamics of live events.