Receptionist - Everton in the Community in Liverpool

Since 1988, Everton in the Community has become a dynamic force for good, harnessing the unifying power of football to drive social change and addressing societal challenges across Liverpool City Region. Supported by a team of over 130 full‑time staff and over 200 volunteers, the independently governed and independently financed charity offers an extensive array of more than 60 programmes and initiatives that tackle a diverse range of social issues including health, employability, anti‑social behaviour, crime, exploitation, education, dementia, and disability.

We are seeking a Receptionist to join our team based within The People’s Hub Facility. In your role you will be the first point of contact for visitors to The People’s Hub facility; greeting, providing advice, information and assistance to our diverse visitors. As Receptionist you will assist with the day‑to‑day co‑ordination of all other activities and room bookings within the buildings and provide support to programme managers with reception matters when needed.

Other key responsibilities will include:

• To provide first class levels of customer service, building rapport and relationships with customers, staff, visitors and participants, and ensuring that all enquiries are dealt with in a friendly, courteous and professional manner.
• To identify the specific nature of any queries, whether face to face or over the telephone, and apply the appropriate action response.
• To be responsible for all incoming and outgoing mail, including special deliveries, couriers, franking machines and internal distribution.
• To check and sign for deliveries, before informing the relevant member of staff of their arrival.
• To keep a record of staff and visitors signing in and out of the building.
• To develop and maintain spreadsheets or databases containing various participant/stakeholder data indicating usage and frequency of activities.
• To provide ongoing support with room set up for external meetings, always ensuring rooms portray a professional image and are “fit for purpose”.

Safeguarding:

• To understand the Club’s Safeguarding policy, procedures, and best practice guidelines.
• To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to an Anti‑bullying environment.

We are looking for an individual who has a strong understanding of good customer service delivery and is committed to always providing excellent customer service. You must have excellent inter‑personal skills with an ability to build rapport and positive relationships. Our successful candidate will also demonstrate the below skills and experience:

• Highly computer literate (with excellent abilities on Word, Excel and ideally Database knowledge and application).
• Ability to work independently and with internal and external teams.
• Strong administration, organisational and planning skills.
• Ability to effectively manage customer & staff relationships, promptly respond to queries, ensure promises are kept and manage expectations.
• Approachable and empathic, with excellent communication skills and a strong sense of team spirit.

This position will be offered on Fixed Term Contract, with the role being based in our People’s Hub facility which is located in our Everton in the Community campus. The closing date for applications is Thursday 16th April 2026 however, we reserve the right to close this vacancy early should we receive a substantial amount of applications.

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As a requirement of our safer recruitment practices, this role will require an Enhanced DBS check or evidence that you are subscribed to the DBS Update Service.

Everton Football Club is committed to ensuring everyone is respected, celebrated and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, and underrepresented communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long‑term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email.

To support our pledge to diversify our organisation and through our commitment to the Football Association’s, Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.