At a Glance
- Tasks: Be the go-to person for digital ticketing and premium member support.
- Company: Join Everton Football Club, a legendary name in sports with a commitment to excellence.
- Benefits: Gain experience in a dynamic environment at a world-class stadium.
- Other info: Work on-site at the iconic Royal Liver Building with opportunities for career growth.
- Why this job: Make an impact in the heart of Liverpool's vibrant football community.
- Qualifications: Exceptional customer service skills and familiarity with TicketMaster and Salesforce.
The predicted salary is between 30000 - 40000 £ per year.
Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community. During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough. One of only three clubs to have been a founder member of both the Football League and Premier League, our Mens Senior Team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners Cup. In summer 2025, we embarked on an exciting new journey at Hill Dickinson Stadium, a world-class waterfront arena on the banks of Liverpool's iconic River Mersey. The newest, most sustainable and most accessible stadium in the Premier League, our new home is also a state-of-the-art 365-venue for non-footballing events and conferences. On the pitch, we remain committed to developing and supporting teams across our Mens, Womens and Academy set-ups that inspire, bring pride and continue to compete at the highest level of the game.
About the opportunity: As Premium Digital Services Executive you will be the initial point of contact for all incoming enquiries via email. Distributing the departments digital tickets and itineraries to match by match purchases and guiding premium members through new processes on our journey to the new stadium. Other key responsibilities will include:
- Managing and distributing sales enquiries through all official Club channels
- Processing sales received directly or via Hospitality Sales and Account Managers, utilising the Clubs ticketing platform Ticketmaster and CRM tool Salesforce
- Building and distribution of all digital itineraries and match tickets via the ticketing platform to match by match purchases and VIP Experiences
- General administration support for the department
- Management of departments away ticket allocation and distribution to members
Who we're looking for: We are looking for an individual with exceptional customer service and communication skills and a sound understanding of using TicketMaster and Salesforce or similar systems. It's essential that you can demonstrate a solution focused mindset and an ability to progress queries/issues to a successful conclusion openly and quickly. Other key experience we are looking for includes:
- Ability to listen and communicate clearly, concisely, confidently and constructively to ensure mutual understanding
- Ability to stay calm in pressurised situations
- Previous experience within a football club
- Digital ticketing processing and distribution experience
- Excellent time management
- Willing to work extended hours, long matchday hours where necessary
- Ability to work within a team environment
- Excellent at relationship building
If you are proactive with an ambitious and resilient spirit who is highly motivated to succeed, then we would love to hear from you!
The location of this role will be working on site at the famous Royal Liver Building. This role will be offered on a up to 12 month fixed-term contract working Monday to Friday, 35 hours per week plus matchdays. We reserve the right to close this vacancy early should we receive a substantial amount of applications.
Equity & Inclusion: Everton Football Club is committed to ensuring everyone is respected, celebrated and empowered for who they are, regardless of their identity. We welcome applications from all sections of the community and encourage applications from groups that are currently underrepresented in our workforce. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email.
Premium Digital Services Executive - Liverpool employer: Everton Football Club
Everton Football Club is an exceptional employer, offering a vibrant work culture that fosters passion for football and community engagement. Located at the state-of-the-art Finch Farm training ground in Knowsley, employees benefit from professional development opportunities, a supportive team environment, and the chance to inspire young talent through meaningful coaching experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Digital Services Executive - Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Everton Football Club.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Everton Football Club. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Premium Digital Services Executive - Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Everton Football Club.
How to prepare for a job interview at Everton Football Club
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Everton Football Club's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Everton Football Club offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
