At a Glance
- Tasks: Be the friendly face of Everton in the Community, greeting visitors and managing enquiries.
- Company: Join a dynamic charity using football to drive social change in Liverpool.
- Benefits: Flexible casual role with opportunities for personal growth and community impact.
- Other info: Casual position with flexible hours, perfect for students or those seeking part-time work.
- Why this job: Make a difference while gaining valuable customer service experience in a supportive environment.
- Qualifications: Passion for customer service and experience in a front-of-house role.
The predicted salary is between 9.9 - 12.1 £ per hour.
Since 1988, Everton in the Community has become a dynamic force for good, harnessing the unifying power of football to drive social change and addressing societal challenges across Liverpool City Region. Supported by a team of over 130 full-time staff and over 200 volunteers, the independently governed and financed charity offers an extensive array of more than 60 programmes and initiatives that tackle a diverse range of social issues including health, employability, anti-social behaviour, crime, exploitation, education, dementia, and disability.
Everton in the Community stands firmly beside the most at risk and most in need members of its local communities, but the needs of the city are ever growing and evolving. The official charity of Everton Football Club is committed to helping as many people as possible.
We are looking for a number of Casual Receptionists to be the face of Everton in the Community, and be the first point of contact for visitors across our sites, showcasing friendliness and professional outset. This casual pool will cover holidays, illnesses and provide additional cover of reception duties across our charity sites, which includes the Peoples Place (our state of the art mental health facility), the People's Hub, and our Blue Base hospitality facility. You will greet, provide advice, information and assistance to our diverse visitors during the week and occasionally some evenings and weekends if required.
Other core responsibilities you will cover as part of this role include:
- To be the first point of contact for visitors, participants, and staff visiting the campus, greeting all, and dealing with enquiries appropriately.
- To identify the specific nature of any queries, whether face to face or over the telephone, and apply the appropriate action response.
- To provide first class levels of customer service, building rapport and relationships with staff, visitors and participants and ensuring that all enquiries are dealt with in a friendly, courteous and professional manner.
- To manage the booking systems for activities that take place across the Campus, and work with key colleagues to ensure the facilities are used and always maximised.
- To interact with colleagues from other departments within EitC, and wider Club colleagues, to ensure good working relationships and delivery of 'Nil Satis' customer service.
- To be responsible for all incoming and outgoing mail, including special deliveries, couriers, franking machines and internal distribution.
Safeguarding
To understand the Club's Safeguarding policy, procedures, and best practice guidelines. To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to an Anti-bullying environment.
Who we are looking for:
Our ideal candidate(s) will have a real passion for delivering exceptional customer service and first-class front of house experience and has proven experience of working in a customer-facing environment. They can effectively manage customer/staff relationships, promptly respond to queries and consistently manage expectations. This is a casual role working Ad-Hoc flexibly across the week.
The closing date for applications will be Friday 21st August 2026. We reserve the right to close this role early should we receive a substantial amount of applications.
Everton Family Safer Recruitment Practices
The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As a requirement of our safer recruitment practices, this role will require an Enhanced DBS check or evidence that you are subscribed to the DBS Update Service.
This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.
Equity & Inclusion
Everton Football Club is committed to ensuring everyone is respected, celebrated and empowered for who they are, regardless of their identity. We welcome applications from all sections of the community and encourage applications from groups that are currently underrepresented in our workforce. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email.
Casual Receptionist - Everton in the Community employer: Everton Football Club
Everton Football Club is an exceptional employer, offering a vibrant work culture that fosters passion for football and community engagement. Located at the state-of-the-art Finch Farm training ground in Knowsley, employees benefit from professional development opportunities, a supportive team environment, and the chance to inspire young talent through meaningful coaching experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist - Everton in the Community
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Everton Football Club. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Everton Football Club before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Casual Receptionist - Everton in the Community
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Everton Football Club:Your cover letter is your chance to shine! Tell us why you want to work at Everton Football Club specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Everton Football Club!
How to prepare for a job interview at Everton Football Club
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
