At a Glance
- Tasks: Build and manage relationships to deliver exceptional premium experiences.
- Company: Join the Everton Family, committed to inclusivity and excellence.
- Benefits: 12-month fixed-term contract with 35 hours per week plus matchdays.
- Other info: Opportunity for personal growth in a fast-paced, collaborative team.
- Why this job: Shape memorable experiences in a dynamic, customer-focused environment.
- Qualifications: Experience in relationship management and outstanding communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the opportunity
Due to a period of maternity leave, we have an exciting opportunity within our Premium Team for a Premium Relationship Manager – Dock on One to join us. This is a unique opportunity to play a central role in shaping and delivering exceptional premium experiences across the Dock on One space. You will build, manage and sustain relationships across a complex portfolio and deliver the Dock on One proposition, working on various platforms and continually developing processes to aid customer satisfaction, ensuring every interaction reflects the highest standards of service.
Key Responsibilities
- Build, manage and maintain strong relationships across a portfolio of premium seasonal memberships, including bars, restaurants and exclusive experiences.
- Deliver a consistently high standard of customer service throughout the customer journey, ensuring members feel valued and engaged.
- Manage a complex portfolio of premium accounts requiring a high level of relationship management experience and commercial awareness.
- Work collaboratively across departments to develop and deliver the Dock on One proposition.
- Support the implementation and refinement of new systems, processes and customer engagement strategies as the premium offering evolves.
- Use a variety of platforms and communication methods to enhance member engagement and satisfaction.
- Identify opportunities to improve customer experiences and proactively resolve issues with a solution‑focused mindset.
- Contribute to the successful launch and ongoing development of premium experiences within the Club’s new stadium environment.
- Build trusted, long‑term relationships that encourage retention, loyalty and advocacy among premium members.
Who we are looking for
- We are looking for someone who thrives in a customer‑centric environment and is passionate about delivering memorable experiences.
- Proven experience in relationship management, premium hospitality, account management or customer experience roles.
- Experience managing complex or high‑value client accounts.
- Outstanding communication and interpersonal skills with the ability to build credibility quickly.
- A proactive and solution‑focused approach with a genuine passion for exceeding expectations.
- Strong organisational skills and the ability to manage multiple priorities in a fast‑paced environment.
- Confidence working across various systems and platforms, with a willingness to continually improve processes.
- A collaborative mindset and enthusiasm for contributing to a growing and evolving team.
- A passion for delivering world‑class service within a premium environment.
If you are proactive with an ambitious and resilient spirit who enjoys bringing experiences to life with a desire to exceed expectations, then we would love to hear from you!
As this is a maternity cover opportunity, it will be contracted as a 12‑month fixed‑term opportunity, working 35 hours per week plus matchdays.
The closing date for this role is Monday 15th June 2026. We reserve the right to close this vacancy early should we receive a substantial amount of applications.
Everton Family Safer Recruitment Practices
The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.
Equity & Inclusion
Everton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, and those from racially diverse communities. We are dedicated to supporting the physical and mental‑emotional wellbeing of all our people. Should you have a disability or long‑term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email careers@evertonfc.com.
To support our pledge to diversify our organisation and through our commitment to the FA’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.
Premium Relationship Manager - Maternity Cover in Liverpool employer: Everton FC
At Everton, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Premium Relationship Manager, you will not only have the opportunity to shape memorable experiences for our premium members but also benefit from a supportive environment that encourages personal and professional growth. With a commitment to equity and inclusion, we celebrate diverse backgrounds and provide ample opportunities for career development within our dynamic team at the Dock on One.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Relationship Manager - Maternity Cover in Liverpool
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Everton FC.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Everton FC. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Premium Relationship Manager - Maternity Cover in Liverpool
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Everton FC.
How to prepare for a job interview at Everton FC
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Everton FC's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Everton FC offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
