Workplace Services Assistant - Manchester

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive.

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole. The future is a place of opportunity.

Purpose

The Workplace Assistant will ensure that workplace support services run smoothly and provide an effective and consistent level of service excellence to all colleagues. To effectively and efficiently manage issues to provide the highest levels of client care and service to colleagues and visitors. The scope of activities is extensive and should be aimed at supporting our colleagues and enhancing the working environment.

Key Responsibilities

• To be based on the working floors and become a central hub for Workplace across the practice groups.
• Build and maintain a trusted client relationship, being confident in interactions with partners and senior management.
• Ensure health and safety standards are adhered to and encouraged across the office.
• Daily Floor checks to include H&S, maintenance and general housekeeping, enabling identification of any H&S issues/hazards and following up for resolution.
• Pro-actively ensure the logging of building faults, general fabric maintenance, cleaning, kitchenette and washrooms services, archiving, ensuring noticeboards are up to date with the relevant documentation.
• Manage and action requests received via BigHand and the local facilities mailbox.
• Undertake monthly H&S inspections on the relevant and current Health and Safety software.
• Assist with client meeting room configuration and furniture changes as and when required to support our front of house teams.
• Support with New Starters and Leavers processes, arranging and conducting building induction tours and access control cards with appropriate security access.
• Actioning photos for new starters as part of their photo ID access card.
• Support occasional out of hours and weekend activity as required (building power downs, internal moves, critical M&E works).
• Monitoring Access control and security in the workplace.
• Be able to perform reports on the relevant Security Software and confident to challenge behaviours around Security in the office.
• Aware of IT security and able to take relevant action or report as required.
• In the event of a Business Continuity incident, support Workplace management response as required.
• Being a key contact with IT when supporting internal office moves.

Skills & Competencies

• Demonstrate both strong written and oral communication skills and the ability to build and maintain relationships with key stakeholders.
• Be highly organised and adept at prioritising tasks as will be required to consistently deliver required outcomes on time and to a high standard.
• Be solution orientated in day-to-day challenges and the approach to tasks, collaborating effectively with the wider team and management.
• Show a willingness to learn and a passion for providing customer service excellence at all times.
• Demonstrate a pro-active attitude, ensuring things happen promptly, anticipating client and colleague’s needs.
• Be willing to adapt to changing responsibilities as identified in the job description and respond to the firm’s evolving needs.
• Collaborate effectively as a team player and wanting to strive to make a positive difference.
• Project a strong professional image that displays a sense of reliability, credibility and professionalism in a client facing environment.

What's in it for you?

• We’re fair, transparent and equitable.
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance.
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working.
• We support your health and performance through our dental, healthcare and wellness support.
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion.
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs.
• We provide experience and opportunity through international and cross-function exposure.
• We provide an opportunity to give back through our pro bono work and community engagement.
• We help you plan ahead through retirement planning, insurance and assurance.

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together. We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach.