ServiceNow - Developer in Manchester

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries.

We’re full-service with deep niche and sector experience.

Whatever challenge, wherever in the world, we’re equipped and ready to meet it.

We live our values, we’re purposeful and purpose-led.

So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive.

We’re ambitious for our clients, our communities – and for you.

Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services.

If you’re looking for what’s next, we are too.

What To Expect

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets.

Not least yours.

It’s energetic, fast-moving and there’s always something new to get involved in.

You will get exposure across geographies and the firm as a whole.

The future is a place of opportunity.

Focusing on your success and for what’s next, will ensure you thrive too.

Eversheds Sutherland is seeking a Service Now Developer to support the ongoing rollout, development and continuous improvement of the firm’s Service Now platform.

This is an opportunity to help shape a growing enterprise platform that supports both business-as-usual service delivery and strategic project initiatives across the firm.

Overview

The successful candidate will work closely with the Service Now Product Owner, technical teams and business stakeholders to translate requirements into scalable, maintainable and upgrade-safe platform solutions.

The role will involve configuring and enhancing Service Now capabilities, developing applications and workflows, supporting integrations with external systems, and driving improvements across ITSM, ITOM, HRSD, CMDB and other modules as business needs evolve.

Key Responsibilities

The role includes configuring, enhancing and supporting Service Now modules including ITSM, ITOM, HRSD, CMDB and other capabilities as required.

Develop and maintain platform automations including UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes.

Design and deliver custom applications, workflows and platform enhancements that meet agreed business requirements.

Implement and maintain integrations using REST, SOAP, MID Servers, Integration Hub and third-party APIs.

Support platform performance, data integrity and compliance with agreed governance standards.

Maintain roles, groups, access controls and platform security in line with policy.

Manage update sets and support release, cloning and upgrade activities.

Ensure solutions are maintainable, scalable, secure and aligned with Service Now best practice.

Complete unit and regression testing, and support user acceptance testing.

• Configure, enhance and support Service Now modules including ITSM, ITOM, HRSD, CMDB and other capabilities as required.
• Develop and maintain platform automations including UI Policies, UI Actions, Business Rules, Client Scripts and Script Includes.
• Design and deliver custom applications, workflows and platform enhancements that meet agreed business requirements.
• Implement and maintain integrations using REST, SOAP, MID Servers, Integration Hub and third-party APIs.
• Support platform performance, data integrity and compliance with agreed governance standards.
• Maintain roles, groups, access controls and platform security in line with policy.
• Manage update sets and support release, cloning and upgrade activities.
• Ensure solutions are maintainable, scalable, secure and aligned with Service Now best practice.
• Complete unit and regression testing, and support user acceptance testing.

Skills & Experience

Essential

• Hands-on Service Now development experience.
• Strong proficiency with Java Script, Glide API, HTML, CSS, and JSON.
• Experience with Flow Designer, Integration Hub, and Scripted REST APIs.
• Experience managing update sets and performing instance migrations.
• Ability to convert business requirements into technical solutions.
• Understanding of ITIL and ITSM principles.

Desirable

• Service Now Certified Administrator (CSA)
• Service Now Certified Developer (CAD)
• Module-specific certifications in ITSM, ITOM and HRSD.
• Experience with ITOM Discovery, CMDB modelling, or Service Mapping.
• Experience working within a legal firm.
• Familiarity with Agile/Scrum methodologies
• Knowledge of web technologies and integration patterns.
• Personal attributes
• Excellent interpersonal and communication skills.
• Confident when interacting with stakeholders at all levels, both internally and externally.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Practical, resilient, and resourceful, with the ability to quickly adapt to changing situations.
• Able to work independently, prioritise tasks and multitask effectively.
• Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value.

We bring together different skillsets, global mindsets and approaches.

We foster diversity of thought and the freedom to put ideas into action.

We have an inherent respect for the individual.

We have a strong belief in collaboration and teamwork.

Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach.

This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements.

If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you,

For your success.

And what\'s next.

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