Eversheds Sutherland is a global law firm supporting a diverse workforce across the globe.
Role and Key Responsibilities
- Serve as the billing and revenue assistant, billing in line with the client’s protocols.
- Act as the subject‑matter expert for billing requirements and practice‑group management.
- Work closely with e‑billing, finance, and business‑to‑keeper (BTK) teams to deliver a seamless billing experience.
- Conduct regular WIP reviews with fee earners to ensure prompt billing and strict financial hygiene.
- Support strategic growth within the business by reducing manual processes, automating tasks, and resolving rejections.
- Own billing matters involving other LLP offices or relationship firms, ensuring local offices comply with firm‑wide processes.
- Coordinate and resolve e‑billing rejections and collaborate with support teams for a single point of contact.
- Handle client queries on invoices and financial matters.
- Mentor junior colleagues, providing training and ad‑hoc support.
- Monitor time recording, chase open time, and assist with time queries.
- Work with the Dormant Balance team to reduce exposure and share best practices.
- Ensure adherence to internal SLAs and support lock‑up position reduction.
- Participate in ad‑hoc financial housekeeping projects such as WIP audits.
Skills and Experience
- Experience providing billing support to senior stakeholders.
- Excellent communication, organisation and interpersonal skills.
- Strong client‑service orientation and problem‑solving ability.
- Initiative, anticipation of needs and timely action.
- Strong internal and external relationship building skills.
- Influence, negotiate and manage conflicting demands.
- Delegation and ownership of transactional activity.
- Team‑oriented, supportive of colleagues.
- Intermediate to advanced Microsoft Office skills (Outlook, Teams).
- Flexibility and adaptability to change.
What’s in it for you?
- Fair, transparent and equitable culture.
- Reward alignment to values and individual performance.
- Flexible work arrangements (remote, hybrid).
- Dental, healthcare and wellness support.
- Commitment to diversity and inclusion.
- Structured professional and personal development, mentorship and training.
- International and cross‑functional exposure.
- Opportunities to contribute to pro‑bono work and community engagement.
- Retirement planning, insurance and assurance support.
Diversity and Inclusion
We foster a diverse culture that values different skillsets, global mindsets and approaches, and we are committed to diversity, inclusion and equal opportunity for all employees.
