Product Specialist in Leeds

What to expect

If you’re a business professional, you’ll find a highly collaborative environment where diversity of ideas, skills and mindsets truly matters – especially yours. Our culture is energetic, fast-paced and full of opportunities to get involved in new and interesting work. You’ll gain exposure across geographies and across the firm as a whole, working with people who are focused on progress, innovation and shared success. We believe the future is full of opportunity, and by focusing on what’s next – and on your success – you’ll thrive here.

Our team

The SES Team was initially created in 2018 to focus on working with legal teams and clients to develop our outward facing technology solutions and further increase our innovation offering. We at Eversheds Sutherland understand the need to ensure the fundamentals are delivered across the firm, but also that there will be a growing need to look at emerging and innovative technology to allow the firm to continue to deliver a quality service to our Clients. The Team focuses on how we can improve the service we deliver to our Clients across the firm, whether that’s through the use of technology, innovation or process improvements.

Role and key responsibilities - Product Specialist

As a Product Specialist, you’ll be a key member of our SES team, supporting the delivery of our Platforms strategy. Using your expertise, you’ll help raise awareness, drive adoption and ensure our solutions are embedded into day-to-day practice – always with an outstanding client experience in mind. You’ll work closely with Product Owners, Solution Managers, Practice Groups and directly with clients, supporting business requests that may include new sites, training, troubleshooting or roadmap delivery. You’ll develop a deep understanding of your products, help establish best practice, and proactively grow knowledge and usage across both the SES Team and Practice Group Technology Teams. You’ll also have the freedom to spot new opportunities, explore innovative uses of our products and develop prototypes to pitch to practice groups.

Working predominantly with HighQ Collaborate and Contract Express, you’ll partner with the business to understand requirements, support development and configuration, carry out user testing and help deliver successful go-live activities. You’ll be the technical expert – the go-to person for capability questions – and you’ll actively feed ideas for enhancements and fixes into the product backlog. Alongside the Product Owner, you’ll provide clear advice on how best to meet business needs, solve problems and estimate delivery effort, helping to shape priorities and manage expectations.

Skills and experience

• Reporting to the Legal Tech Solutions Manager, the Product Specialist will support the delivery of the Platforms team strategy in line with the SES firm-wide strategy.
• Embeds themselves within the firm as an expert for the Products, understanding what is achievable and how, as well as helping to define specific solutions to requirements.
• Proactively works to deliver ongoing benefits across the Products, working with stakeholders to understand the needs and detailed requirements.
• Works with stakeholders in driving the awareness and adoption of the Products, supporting with any initial issues where appropriate.
• Helps to support with upskilling stakeholders in the Products across the practice groups.
• Manages a busy workload day to day with the ability to prioritise work and achieve time sensitive deadlines.
• Builds excellent relationships within the practice groups and with international operations teams working collaboratively with them to understand their requirements alongside any challenges in order to deliver a legal technology solution that is fit for purpose.
• Assists with the introduction and embedding of new solutions built using the Products to ensure a seamless integration and use for lawyers and fee earners.
• Deploys agile project management methodologies as well as IT best practice to provide an excellent and efficient service to all stakeholders.
• Assists with any upgrades, integrations or configurations of existing solutions ensuring that these are thoroughly tested and any quality issues are resolved.
• Defines, designs, tests and implements solutions that allows lawyers and fee earners to work more efficiently and to deliver excellent client experiences whilst also proactively identifying opportunities to add value through their interactions with stakeholders.
• Collaborates with the cyber security team to ensure best practice, especially when sharing technology solutions with clients.
• Collaborates with the Risk and IT teams to ensure that relevant IT and Risk policies are adhered to and that any legal technology matters are compliant with quality and procurement policies.
• Acts as a point of escalation for any issues identified that cannot be resolved by the Support Teams and responds to them within a timely fashion, managing communications to those impacted accordingly.

Key Capabilities and Behaviours

• HighQ or Contract Express knowledge and experience would be beneficial but not mandatory.
• Strong day to day self-management with a focus on service excellence and delivery whilst role modelling exemplary behaviours in line with the firm’s purpose and values.
• Has a good technical ability and proficiency with the ability to translate this in to an understandable manner for a variety of audiences to understand.
• Excellent communication skills in a variety of situations and when dealing with a variety of challenging stakeholders.
• Strong analytical skills with the ability to use their expertise within HighQ Collaborate to define suitable and quality solutions to complex problems as well as estimate the effort required to deliver them.
• Confident and credible in dealing with internal and external stakeholders with the ability to build lasting and strong relationships.
• Innovative and solution oriented with a positive outlook.
• HTML, CSS or JAVA coding experience would be beneficial but not mandatory.