Business Analyst

Join to apply for the Business Analyst role at Eversheds Sutherland. We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led.

What to expect:

• For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets.
• It’s energetic, fast-moving and there’s always something new to get involved in.
• You will get exposure across geographies and the firm as a whole.

Role:

Eversheds Sutherland are seeking an experienced Business Analyst to join our existing Legal Service Design team. You will work closely with both internal and external stakeholders across many areas of our business to define and manage requirements for a number of concurrent initiatives. You will be involved in managing these through the full lifecycle of delivery. The role will be aligned to a variety of strategic projects including Generative AI.

Key responsibilities:

• Collaborate with internal and external stakeholders across legal, operations, and technology teams to elicit, analyse, and document business requirements.
• Facilitate workshops to understand user needs, pain points, and opportunities for service improvement.
• Support the delivery of multiple concurrent initiatives, including those involving Generative AI, legal tech transformation, and service design optimisation.
• Align business analysis activities with broader strategic goals, ensuring traceability from requirements through to delivery.
• Evaluate and recommend legal tech solutions, including AI-powered tools for contract automation, clause comparison, and chatbot-driven self-service platforms.
• Work with legal operations and IT to pilot, implement, and scale Generative AI use cases, ensuring alignment with governance and risk frameworks.
• Analyse and redesign legal service delivery processes to improve efficiency, reduce manual effort, and enhance user experience.
• Develop service blueprints, process flows, and user journeys to support the implementation of new tools and ways of working.
• Manage initiatives through the full delivery lifecycle—from discovery and design through to implementation and benefits realisation.
• Support testing, training, and change management activities to ensure successful adoption of new solutions.
• Collaborate with data teams to define metrics and reporting requirements that demonstrate the value and impact of legal service improvements.
• Use data to inform decision-making and continuous improvement efforts.
• Maintain clear and comprehensive documentation including business cases, functional specifications, and user stories.
• Contribute to governance forums and ensure compliance with internal standards and regulatory requirements.

Skills and experience:

• At least 3 years working experience as a BA, preferably within Professional Services.
• A self-motivated professional with personality and enthusiasm for delivering value to the firm.
• Able to produce high quality documentation and presentation material, with diagrams where required.
• An ability to identify technical challenges and lead efforts to overcome these.
• Flexible and happy to manage own time to work on a number of projects simultaneously.
• Direct engagement with stakeholders at all levels.
• Experience in working within the legal sector or similar.
• Worked with AI projects and are familiar with the technology.
• Experience of project delivery cycles and methodologies such as Agile.
• Awareness of Design thinking and lean six sigma methodologies desirable but not essential.

What’s in it for you?

• At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.
• We’re fair, transparent and equitable.
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance.
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working.
• We support your health and performance through our dental, healthcare and wellness support.
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion.
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs.
• We provide experience and opportunity through international and cross-function exposure.
• We provide an opportunity to give back through our pro bono work and community engagement.
• We help you plan ahead through retirement planning, insurance and assurance.