Client Care & Relationship Coordinator in Birmingham

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive.

The Opportunity

We are looking for a proactive and highly organised person to support the delivery of our services to, and enhance our relationship with, our most important clients. This is a fantastic opportunity for someone with excellent interpersonal skills and experience in legal technology, to develop their aptitude and broaden their experience in a client-facing, delivery-focused role. You’ll work closely with senior stakeholders to ensure the smooth running of client engagements, while also identifying opportunities to develop our client relationships and streamline processes and enhance efficiency and experience and client service delivery through the use of legal tech solutions.

Key Responsibilities

• Liaising directly with clients as a first port of call for queries and troubleshooting.
• Liaising directly with colleagues across the business, legal and business services.
• Assisting with the preparation of interactive relationship reports and presentations for client meetings.
• Coordinating and scheduling internal client service team meetings, including preparing agendas and capturing key action points – and following up with the relevant owners.
• Managing/actioning any client specific projects we are asked to do.
• Managing adherence by the client service team of client governance/requirements.
• Collaborating with internal teams to develop and embed streamlined processes that enhance client service delivery.

Skills and experience

We are looking for:

• Experience in a support role, ideally within a professional services or legal environment.
• Excellent organisational, time management and project management skills.
• An innovative and curious mindset with the ability to identify areas where client service delivery can be enhanced.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel).

What’s in it for you?

At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to the world.

• We’re fair, transparent and equitable.
• We share in the success of the firm, reward alignment to our values, going above and beyond and your individual performance.
• We support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways of working.
• We support your health and performance through our dental, healthcare and wellness support.
• We support everything you are and all you bring through our powerful commitment to diversity and inclusion.
• We provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and development programs.
• We provide experience and opportunity through international and cross-function exposure.
• We provide an opportunity to give back through our pro bono work and community engagement.
• We help you plan ahead through retirement planning, insurance and assurance.

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together. We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations. Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process. We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.