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For Companies At a Glance
- Tasks: Lead operations strategy and ensure customer success across the EMEA region.
- Company: Join Everseen, a leader in vision AI solutions for top global retailers.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in transforming retail operations with cutting-edge technology.
- Qualifications: 10+ years in operations with strong leadership and strategic thinking skills.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
The predicted salary is between 48000 - 72000 £ per year.
Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience. Our mission is to protect people, process, products and profitability within the retail sector and beyond.
The Head of Operations is a senior leadership role responsible for driving operational strategy, execution, and performance within their geographical region. Reporting directly to the SVP of Operations, the Head of Operations leads regional operations, overseeing Senior Operations Managers and ensuring customer success, operational efficiency, and scalability across the territory.
What You’ll Do
- Strategic Leadership
- Own the operational strategy for the region, aligning local execution with global priorities.
- Lead and manage Senior Operations Managers and their teams, ensuring project success, customer satisfaction, and operational excellence.
- Define regional KPIs and performance metrics, ensuring consistent tracking, reporting, and accountability.
- Partner with the VP of Operations to translate company-wide strategic goals into actionable regional initiatives.
- Regional Governance & Delivery
- Oversee all capacity and resource planning within the region, balancing customer demand with available resources.
- Act as the ultimate point of escalation for regional operational and customer challenges, providing direction and resolution.
- Ensure consistency of operational standards, processes, and documentation across the region, while adapting to local requirements.
- Drive continuous improvement and innovation in regional operations, identifying opportunities for efficiency, automation, and best practice adoption.
- Cross-Functional Collaboration
- Work closely with Sales, Engineering, and Product leadership to ensure seamless regional delivery of customer solutions.
- Represent regional operational needs in global planning discussions, ensuring alignment between local challenges and global strategy.
- Provide executive-level updates and insights on regional performance, risks, and opportunities.
- People Leadership
- Lead, coach, and inspire Senior Operations Managers and their teams, building a high-performance culture.
- Foster collaboration and alignment across functions and countries within the region.
- Champion professional development and succession planning to ensure strong regional leadership pipelines.
- Customer & Stakeholder Engagement
- Represent the region in strategic customer discussions, providing executive sponsorship and ensuring strong partnerships.
- Engage with key accounts and stakeholders to understand customer needs and ensure long-term success.
- Travel within the region (up to 30%) for customer, team, and executive engagements.
Profile and Skills
- Experience: 10–12+ years in regional operations, program management, or solutions delivery, with 5+ years in senior leadership roles.
- Leadership: Proven ability to lead and scale diverse, distributed teams across multiple countries within a region.
- Strategic Thinking: Strong capability in shaping and executing operational strategy at the regional level.
- Technical Acumen: Familiarity with enterprise software deployments, networking, containerization (Linux, Docker/Podman), and automation (Ansible).
- Operational Excellence: Expertise in governance, capacity planning, and process optimization.
- Collaboration: Strong track record of cross-functional alignment with Product, Engineering, and Sales.
- Communication: Exceptional communication and stakeholder management skills, with the ability to influence at executive levels.
- Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 30% of your working time.
Our Commitment
Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength.
Head of Operations, EMEA in London employer: Everseen
Contact Detail:
Everseen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Head of Operations role.
✨Tip Number 2
Prepare for interviews by researching Everseen’s vision AI solutions and understanding their impact on retail. Be ready to discuss how your experience aligns with their mission and how you can drive operational excellence in the region.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led diverse teams and tackled operational challenges. Highlight your ability to inspire and build high-performance cultures.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Everseen team.
We think you need these skills to ace Head of Operations, EMEA in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in regional operations and leadership, and don’t forget to showcase your strategic thinking skills. We want to see how you can align local execution with global priorities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Everseen and how your background fits the role. Be sure to mention your familiarity with AI solutions and your ability to drive operational excellence.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've built high-performance teams and fostered collaboration across functions. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Everseen!
How to prepare for a job interview at Everseen
✨Know Your Stuff
Make sure you’re well-versed in Everseen’s vision AI solutions and how they impact the retail sector. Brush up on recent developments in AI technology and be ready to discuss how these innovations can drive operational efficiency.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading diverse teams across multiple countries. Be ready to discuss how you’ve successfully managed performance metrics and driven a high-performance culture in previous roles.
✨Align with Company Goals
Understand Everseen’s strategic objectives and think about how you can align regional operations with these goals. Be prepared to share your ideas on translating global priorities into actionable initiatives for the region.
✨Engage with Stakeholders
Demonstrate your ability to engage with key accounts and stakeholders effectively. Prepare to discuss how you’ve built strong partnerships in the past and how you plan to represent the region in strategic customer discussions.
