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For Companies At a Glance
- Tasks: Provide technical support, troubleshoot issues, and enhance platform performance.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic environment with opportunities for growth and learning in AI.
- Why this job: Make a real impact by improving platform performance and engaging with customers.
- Qualifications: 4-5 years in a similar role, strong Linux and scripting skills required.
The predicted salary is between 50000 - 60000 £ per year.
What You Will Do
- Technical Support & Maintenance: Provide onsite and remote technical assistance and troubleshooting for platform users. Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
- Product Performance: Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.
- Customer Engagement: Interact with customers to gather feedback, understand needs, and provide training. Tailor system settings and deliver technical reports and actionable recommendations. Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.
- Deployment & Monitoring: Oversee platform deployment and ensure efficient operation before, during, and after implementation. Collect and analyze data on platform usage, performance, and improvement opportunities.
- Solution Design: Collaborate with customers to analyze requirements and customize platform configurations. Translate business needs into detailed technical specifications.
- Risk and Issue Management: Identify, document, and mitigate risks that could impact program success.
- Cross-functional Collaboration: Work closely with software developers, R&D, and engineering teams to align application performance with specifications.
- Testing & Optimization: Test platform performance under various conditions, making necessary adjustments to configurations for optimal results.
- Documentation: Create and maintain comprehensive technical documentation, including user guides, training materials, and system specifications. Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals.
- Escalation Management: Act as the primary escalation point for L2/L3 monitoring or customer tickets and escalated to the appropriate teams.
- Customer Onboarding & Project Management: Facilitate customer onboarding through structured phases, providing regular program updates to senior management. Develop project plans, reports, and roadmaps to support customer objectives and the broader platform portfolio.
- Sales Support: Conduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions.
Profile and Skills
- A minimum of 4 to 5 years in a similar role managing complex technical projects.
- Travel readiness: willingness to travel up to 50% of working time.
- Extensive experience with Linux systems; proficient in Docker and/or Podman.
- Strong scripting abilities in Bash, Python, and Node.js.
- Knowledge of standard network communication protocols such as TCP, UDP, HTTP, WebSocket, FTP.
- Basic understanding of networking concepts including VPNs, subnets, DNS, SSL certificates, etc.
- Familiarity with automation tools, especially Ansible; preference for experience.
- Knowledge of ELK Stack; REST, NGINX, JSON, XML; message brokers (MQTT, RabbitMQ, Redis); TypeScript, JavaScript; RTSP feeds; Kubernetes, Terraform, OpenShift.
- Strong capability to troubleshoot complex issues across system resources and application stack traces.
- Proficiency in project management tools such as Microsoft 365, Jira, and Smartsheet.
- Exceptional problem-solving and organizational abilities, proactive and self-motivated.
- Capable of managing multiple initiatives in a dynamic environment.
- Excellent communication skills for effective collaboration with cross-functional teams and external stakeholders.
- A passion for AI and continual learning about Artificial Intelligence.
Technical Solutions Engineer in Leeds employer: Everseen
Contact Detail:
Everseen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This gives potential employers a tangible look at what you can do, especially for a role like Technical Solutions Engineer.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Use mock interviews with friends or mentors to build confidence and refine your answers. Remember, it’s all about demonstrating your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from passionate candidates. Tailor your application to highlight your experience with Linux systems, scripting, and customer engagement to stand out.
We think you need these skills to ace Technical Solutions Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Solutions Engineer role. Highlight your experience with Linux systems, scripting, and any relevant project management tools to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about AI and how your background makes you a great fit for the role. Share specific examples of how you've tackled complex technical projects in the past.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing instances where you've successfully resolved technical issues or improved platform performance. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Everseen
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Linux systems, Docker, and scripting languages like Bash and Python. Be ready to discuss how you've used these tools in past projects and how they relate to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've troubleshot in previous roles. Highlight your thought process and the steps you took to resolve them. This will demonstrate your capability to handle the challenges that come with the Technical Solutions Engineer position.
✨Engage with Customer Scenarios
Think about how you would interact with customers to gather feedback and provide training. Be ready to discuss how you would tailor system settings based on their needs and how you’ve done this in the past.
✨Demonstrate Cross-Functional Collaboration
Be prepared to talk about your experience working with different teams, such as software developers and R&D. Share specific examples of how you’ve aligned application performance with specifications and how you managed stakeholder communications.