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For Companies At a Glance
- Tasks: Lead regional operations and drive strategic initiatives for a global AI solutions company.
- Company: Join Everseen, a leader in vision AI transforming retail operations worldwide.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in the retail sector with cutting-edge technology and a diverse team.
- Qualifications: 10+ years in operations with strong leadership and strategic thinking skills.
- Other info: Embrace a culture of diversity and inclusion while driving innovation in a dynamic environment.
The predicted salary is between 48000 - 72000 £ per year.
Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience. Our mission is to protect people, process, products and profitability within the retail sector and beyond.
The Head of Operations is a senior leadership role responsible for driving operational strategy, execution, and performance within their geographical region. Reporting directly to the SVP of Operations, the Head of Operations leads regional operations, overseeing Senior Operations Managers and ensuring customer success, operational efficiency, and scalability across the territory.
What You’ll Do
- Strategic Leadership
- Own the operational strategy for the region, aligning local execution with global priorities.
- Lead and manage Senior Operations Managers and their teams, ensuring project success, customer satisfaction, and operational excellence.
- Define regional KPIs and performance metrics, ensuring consistent tracking, reporting, and accountability.
- Partner with the VP of Operations to translate company-wide strategic goals into actionable regional initiatives.
- Regional Governance & Delivery
- Oversee all capacity and resource planning within the region, balancing customer demand with available resources.
- Act as the ultimate point of escalation for regional operational and customer challenges, providing direction and resolution.
- Ensure consistency of operational standards, processes, and documentation across the region, while adapting to local requirements.
- Drive continuous improvement and innovation in regional operations, identifying opportunities for efficiency, automation, and best practice adoption.
- Cross-Functional Collaboration
- Work closely with Sales, Engineering, and Product leadership to ensure seamless regional delivery of customer solutions.
- Represent regional operational needs in global planning discussions, ensuring alignment between local challenges and global strategy.
- Provide executive-level updates and insights on regional performance, risks, and opportunities.
- People Leadership
- Lead, coach, and inspire Senior Operations Managers and their teams, building a high-performance culture.
- Foster collaboration and alignment across functions and countries within the region.
- Champion professional development and succession planning to ensure strong regional leadership pipelines.
- Customer & Stakeholder Engagement
- Represent the region in strategic customer discussions, providing executive sponsorship and ensuring strong partnerships.
- Engage with key accounts and stakeholders to understand customer needs and ensure long-term success.
- Travel within the region (up to 30%) for customer, team, and executive engagements.
Profile and Skills
- Experience: 10–12+ years in regional operations, program management, or solutions delivery, with 5+ years in senior leadership roles.
- Leadership: Proven ability to lead and scale diverse, distributed teams across multiple countries within a region.
- Strategic Thinking: Strong capability in shaping and executing operational strategy at the regional level.
- Technical Acumen: Familiarity with enterprise software deployments, networking, containerization (Linux, Docker/Podman), and automation (Ansible).
- Operational Excellence: Expertise in governance, capacity planning, and process optimization.
- Collaboration: Strong track record of cross-functional alignment with Product, Engineering, and Sales.
- Communication: Exceptional communication and stakeholder management skills, with the ability to influence at executive levels.
- Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 30% of your working time.
Our Commitment
Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength.
Head of Operations, EMEA in City of London employer: Everseen
Contact Detail:
Everseen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations, EMEA in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Everseen or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching Everseen's vision AI solutions and their impact on retail. Show us you understand our mission and how your experience aligns with our goals. Tailor your answers to reflect our values!
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and operational strategies can drive success at Everseen. We want to hear how you can lead teams and improve processes in a way that resonates with our culture.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind us why you’re the perfect fit for the Head of Operations role.
We think you need these skills to ace Head of Operations, EMEA in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in regional operations and leadership, and don’t forget to showcase your strategic thinking skills. We want to see how you can align local execution with global priorities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Everseen and how your background fits the job description. We love seeing candidates who can connect their experiences to our mission of transforming business operations.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics to demonstrate your impact, like how you improved operational efficiency or customer satisfaction. Numbers speak volumes, and we’re all about measurable success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Everseen!
How to prepare for a job interview at Everseen
✨Know Your Stuff
Before the interview, dive deep into Everseen's vision AI solutions and their impact on retail. Familiarise yourself with their key clients like Kroger and Woolworths, and be ready to discuss how your experience aligns with their operational goals.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll need to demonstrate your ability to lead diverse teams. Prepare examples of how you've successfully managed teams across different regions, focusing on KPIs and performance metrics that drove success.
✨Be Ready for Strategic Discussions
Expect questions about your strategic thinking and operational excellence. Think of specific instances where you shaped operational strategies or improved processes, and be prepared to discuss how you would align local execution with Everseen's global priorities.
✨Engage with Cross-Functional Collaboration
Everseen values collaboration across functions. Be ready to talk about your experiences working with Sales, Engineering, and Product teams. Highlight how you’ve ensured seamless delivery of customer solutions and how you can represent regional needs in global discussions.
