Medical Information Specialist (US Hours)

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them.

Job Description

THE POSITION:

Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing. The role is home office based (full-time position), ideally located in Poland, Ireland, Spain, Portugal, the UK, and the job holder must be legally eligible to work in the European Union or in the UK. Candidates must be committed to working US business hour shifts - 9 hours between 2:00 PM and 2:00 AM CET, Monday to Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers.
• Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
• Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality-related complaints.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical Writing On-call responsibilities on an as assigned basis.
• All other duties as assigned.

EXPECTATIONS OF THE JOB:

• Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub
• Hours: US working 9 hour shifts between 2pm and 2am CET Mon-Fri, might be asked to work on Bank Holidays if needed, for which will receive a day off in lieu.
• Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Education: Pharmacy degree is a must.
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
• Language: mother tongue fluency in English is a must. Any European Language fluency of C1 or C2 (Common European Framework) should ideally be met. Strong translation skills.

PREFERRED QUALIFICATIONS:

• Education: MPharma, PharmaD.
• Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.
• Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor.
• Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
• Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior.

Additional Information

• Patient Minded: I act with the patient’s best interest in mind.
• Client Delight: I own every client experience and its impact on results.
• Take Action: I am empowered and hold myself accountable.
• Embrace Diversity: I create an environment of awareness and respect.
• Grow Talent: I own my development and invest in the development of others.
• Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters: I speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate: I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.