Medical Information Specialist - US Hours in London

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start‐ups to established pharmaceutical companies. Our global team of more than 7,000 employees is committed to creating and delivering next‐generation commercialization services to the life sciences industry.

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry‐leading services, which include:

• Call‐center staffing for responding to product information requests
• Identifying and taking in adverse events and/or product quality issues
• Medical writing

Location and Eligibility: The role is home‐office based and ideally located in Poland, Ireland, Spain, Portugal, or the UK. The job holder must be legally eligible to work in the European Union or the UK.

US Business Hours: Candidates must be committed to working US business hour shifts – 9 hours between 2:00 PM and 2:00 AM CET, Monday to Friday.

Responsibilities include:

• Translate English documents into the target language or vice‐versa, and deliver these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information either verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers.
• Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA‐Medical Communications and client SOPs.
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality‐related complaints.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Perform miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• On‐call responsibilities on an as‐assigned basis.
• All other duties as assigned.

Expectations of the Job:

• Maintain and improve customer services associated with the activity of the Medical Communications Call Centre.
• Hours: US working 9‐hour shifts between 2 PM and 2 AM CET, Monday‐Friday; may be asked to work on bank holidays with a day off in lieu.
• Metrics: Maintain and contribute toward process improvement that positively impacts metrics associated with activities of the Medical Communications Call Centre.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications:

• Education: Pharmacy degree is a must.
• Experience and Training: Strong clinical background and excellent verbal/written communication skills.
• Language: Mother‐tongue fluency in English is a must. Any European language fluency of C1 or C2 (Common European Framework) should ideally be met.
• Strong translation skills.

Preferred Qualifications:

• Education: MPharma, PharmaD.
• Experience and Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Windows applications.

Additional Information – Core Values:

• Patient‐Minded: I act with the patient’s best interest in mind.
• Client Delight: I own every client experience and its impact on results.
• Take Action: I am empowered and hold myself accountable.
• Embrace Diversity: I create an environment of awareness and respect.
• Grow Talent: I own my development and invest in the development of others.
• Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters: I speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate: I am bold and creative in everything I do.

We are an Equal Opportunity Employer. All employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry.