Medical Information Specialist (US Hours) in City of London

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. Our global team of more than 7,000 employees delivers next-generation commercialization services to the life sciences industry, serving more than 650 clients. We aim to improve patient lives and build an inclusive culture that supports our beliefs. Our team helps bring innovative therapies to market and supports patients who depend on them.

Across our organization, we embrace diversity in backgrounds and experiences. We look for team members who care deeply about EVERSANA, our people, clients, and the patients we serve.

THE POSITION

Medical Communications is part of our integrated commercial services. This position builds credibility and strengthens relationships with healthcare providers, patients, and industry clients. The role delivers industry-leading services, including call center staffing for responding to product information requests, identifying and in-taking adverse events and/or product quality issues, and medical writing.

The role is home-office based (full-time), ideally located in Poland, Ireland, Spain, Portugal, the UK, and the job holder must be legally eligible to work in the European Union or in the UK.

Please note: Candidates must be committed to working US business hour shifts — 9 hours between 2:00 PM and 2:00 AM CET, Monday to Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information verbally or in writing.
• Identify adverse events and product complaints during interactions with customers. Perform intake to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
• Fulfill local Regulatory Authority regulations for post-marketing adverse event reporting.
• Utilise writing skills for adverse event and product complaint narratives during intake and for medical inquiry responses.
• Coordinate processes for responding to quality-related complaints with departments such as Quality Assurance, Regulatory Affairs, and the complainant.
• Utilise drug information skills to evaluate medical literature for written dissemination to healthcare professionals.
• Assist with miscellaneous projects including market and competitive product research, system development, and training support.
• On-call responsibilities on an as assigned basis.
• All other duties as assigned.

EXPECTATIONS OF THE JOB

• Customer Services: Maintain and improve customer services associated with the activities of the Medical Communications Call Centre.
• Place of Work: Home Office or European Hub Office.
• Hours: US working 9 hour shifts between 2:00 PM and 2:00 AM CET, Monday to Friday; may be asked to work on bank holidays with a day off in lieu.
• Metrics: Maintain and contribute toward process improvements that positively impact call centre metrics.
• Travel: Generally, 0–10% travel may be required.
• Working language: English. Applications and CVs should be in English.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

• Education: Pharmacy degree is required.
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
• Language: Native English fluency; CEFR C1/C2 in any European language is a plus.
• Strong translation skills.

PREFERRED QUALIFICATIONS

• Education: MPharma, PharmaD.
• Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
• Technology: Proficient in Microsoft Word/Excel and other Windows applications; familiarity with Medical Information Management Systems or Safety Databases.
• Soft Skills: Positive attitude, effective communication, collaboration, integrity, and customer focus.

ADDITIONAL INFORMATION

• Patient Minded: I act with the patient’s best interest in mind.
• Client Delight: I own every client experience and its impact on results.
• Take Action: I am empowered and accountable.
• Embrace Diversity: I create an environment of awareness and respect.
• Grow Talent: I invest in my development and the development of others.
• Win Together: I connect with others to achieve results.
• Communication Matters: I promote transparent and timely dialogue.
• Always Innovate: I am bold and creative in my work.

Fraud Notice: Our team is aware of fraudulent job offers. EVERSANA never requests personal information or payment during the employment process. We are an Equal Opportunity Employer, valuing diverse backgrounds and inclusive practices.