Medical Information Specialist - German & English speaking

At EVERSANA, a global provider of commercialization services to the life sciences industry, we are looking for a Medical Information Specialist to deliver high‑quality product information and safety support to healthcare professionals, patients, and industry clients.

Job Overview

The role is home‑office based (full‑time) with eligibility to work in the EU or UK. Candidates must be residing in Poland, Ireland, the UK, Italy, Portugal, Germany, or Spain.

Essential Duties and Responsibilities

• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
• Disseminate drug information verbally or by written correspondence.
• Identify adverse events and product complaints during interactions with customers.
• Perform intake sufficient to generate initial adverse‑event and product‑complaint reports in compliance with EVERSANA‑Medical Communications and client SOPs, and fulfill local Regulatory Authority regulations and requirements for post‑marketing adverse‑event reporting.
• Utilise writing skills for adverse‑event and product‑complaint narratives during intake as well as medical inquiry custom responses.
• Coordinate processes necessary for responding to quality‑related complaints, involving interactions with Quality Assurance, Regulatory Affairs, and the complainant.
• Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
• Medical writing.
• On‑call responsibilities on an as‑assigned basis.
• All other duties as assigned.

Expectations

• Customer services: maintain and improve customer services associated with activity of the Medical Communications Call Centre.
• Place of work: Home office or European hub office.
• Hours: Europe working hours between 8 a.m.–6 p.m. CET, Mon‑Fri; may be asked to work on bank holidays if needed, for which a day off in lieu will be provided.
• Metrics: maintain and contribute toward process improvement metrics associated with activities of the Medical Communications Call Centre.
• Travel: generally no travel, but the incumbent will need to be able to travel up to 10%.

Minimum Knowledge, Skills and Abilities

• Life Sciences or healthcare degree or equivalent.
• Strong clinical background and excellent verbal/written communication skills.
• English C1 level is obligatory.
• Native German required.

Preferred Qualifications

• Pharma D / M Pharma or other degrees such as Master of Science (MSc) in Life Sciences or healthcare.
• Common examples include BSc or MSc in Pharmacy, Biomedical Sciences, Anatomy & Physiology, Health Science, Human Science.
• Call centre, medical information, pharmaceutical industry, and clinical experiences including medical writing.
• Computer proficiency in Microsoft Word, Excel, and other Windows applications.
• Utilised Medical Information Management Systems, Safety Databases, or equivalent.
• Positive attitude and energy: upbeat attitude, genuine interest in others, sense of humour, energises others and heightens morale.
• Communication skills: ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
• Innovator: transforms creative ideas into original solutions that positively impact company performance.
• Highly principled: professional of unquestionable integrity, credibility, and character, demonstrating high moral and ethical behaviour.

EVERSANA Commitment

We are a Great Place to Work across the globe and an Equal Opportunity Employer. We value diversity, equity and inclusion at all levels and are committed to hiring and promoting a workforce that reflects the patient community we serve.

EVERSANA would never request personal information or payment during the hiring process.

Important Note on Recruitment Fraud

Our team is aware of recent fraudulent job offers that misrepresent EVERSANA. Some scams request personal information or payment for training or job application fees, which EVERSANA will never require. Please be cautious and report any suspicious activity.

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