Medical Technologist in London

Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Improving patient lives around the world is a priority, and we need people from all backgrounds and experiences to help build the future of healthcare and the life sciences industry.

This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include:

• Call center staffing for responding to product information requests
• Identifying and in-taking of adverse events and/or product quality issues
• Medical writing

The role is home office based (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain. The job holder must be legally eligible to work in the European Union or in the UK.

Key responsibilities include:

• Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing
• Identify adverse events and product complaints during interactions with customers
• Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs
• Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting
• Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses
• Coordinate processes necessary for responding to quality-related complaints
• Maintain and improve customer services associated with activity of the Medical Communications Call Centre
• Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support

Hours: Europe working hours between 8am-6pm CET Mon-Fri, might be asked to work on Bank Holidays if needed, for which will receive a day off in lieu. Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Education: Life Sciences or healthcare degree or equivalent.

Experience and/or Training: Strong clinical background and excellent verbal/written communication skills. Language: English C1 level is obligatory. In addition to mother tongue fluency in French is essential. Pharma D / M Pharma but other degrees such as BSc. or MSc. in Pharmacy also considered. Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing. Language skills: fluent English along with Native French. Computer proficiency in Microsoft Word, Excel, and other Windows applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.

We embrace diversity and inclusion as key components of our success.