At a Glance
- Tasks: Lead daily store operations and deliver exceptional customer service.
- Company: National Schoolwear retailer with a focus on teamwork and growth.
- Benefits: Competitive salary, career progression, ongoing training, and employee benefits.
- Other info: Supportive environment with opportunities for personal and professional development.
- Why this job: Join a dynamic team and make a real impact in retail management.
- Qualifications: 3+ years in management, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Store Manager for a National Schoolwear retailer in Oxford to lead the day-to-day operations in a busy store. The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets.
Key Responsibilities
- Manage stock control and inventory levels.
- Maintain excellent shop floor and stockroom standards.
- Lead and support branch supervisors.
- Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs.
- Ensure customer orders are processed efficiently and accurately.
- Complete daily banking procedures.
- Prepare and submit end-of-month reports and spreadsheets.
- Ensure branch dispatch targets are consistently achieved.
- Recruit, train, develop, and retain team members.
- Deliver and record ongoing training and development.
- Identify performance issues and implement improvement plans where required.
- Work closely with supervisors to achieve and maintain branch standards.
- Support employee wellbeing and foster a positive working environment.
- Lead by example in delivering outstanding customer service.
- Act as the escalation point for customer complaints and queries.
- Monitor and respond to branch communications.
- Ensure customer service procedures are consistently followed, including telephone and email standards.
- Promote a customer-focused culture throughout the branch.
Skills & Experience
- Minimum 3 years' experience in a management role.
- Strong leadership and people management skills.
- Excellent organisational and communication abilities.
- Experience managing operational and financial responsibilities.
- Proficient in Microsoft Office.
- Experience using NetSuite or similar business systems.
- Ability to work in a fast-paced retail environment.
Competitive salary, career progression opportunities, ongoing training and development, supportive and collaborative working environment, employee benefits package.
If you are a motivated leader with a passion for retail and customer service, we would love to hear from you.
Store Manager employer: Everpool
As a leading National Schoolwear retailer in Oxford, we pride ourselves on being an excellent employer that values our team members' growth and wellbeing. Our supportive and collaborative work culture fosters ongoing training and development, ensuring that you have the tools to succeed and progress in your career. With competitive salaries and a strong focus on delivering exceptional customer service, we create a rewarding environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know about openings at our store. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching our company culture and values. We love candidates who align with our mission of delivering exceptional customer service, so be ready to share how you can contribute to that!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've managed teams and improved performance in previous roles. We want to see how you can lead our branch to success!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience, customer service skills, and any relevant achievements that show you can lead a busy store effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how your leadership style aligns with our values. Be sure to mention specific examples of how you've successfully managed teams or improved customer service in the past.
Showcase Your Achievements:When detailing your previous roles, focus on quantifiable achievements. Did you increase sales, improve customer satisfaction scores, or streamline operations? Numbers speak volumes, so let us know how you made a difference!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Everpool
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the store's layout, product range, and any recent promotions. This shows your genuine interest in the role and helps you answer questions about how you would manage stock control and inventory levels.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you managed performance or resolved conflicts. This will demonstrate your strong leadership and people management skills, which are essential for the Store Manager position.
✨Be Ready to Discuss Financial Responsibilities
Brush up on your knowledge of budgeting and financial management. Be prepared to discuss how you’ve handled staffing budgets, petty cash, and contractor costs in previous roles. This will show that you can manage the branch’s financial responsibilities effectively.
✨Emphasise Customer Service Excellence
Think of examples where you went above and beyond for customers. Highlight how you foster a customer-focused culture and how you handle complaints. This is crucial as delivering outstanding customer service is a key part of the Store Manager role.
