At a Glance
- Tasks: Lead daily store operations and deliver exceptional customer service.
- Company: National Schoolwear retailer with a focus on teamwork and growth.
- Benefits: Competitive salary, career progression, ongoing training, and employee benefits.
- Other info: Supportive environment with opportunities for personal and professional development.
- Why this job: Join a dynamic team and make a real impact in retail management.
- Qualifications: 3+ years in management, strong leadership, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Store Manager for a National Schoolwear retailer in Oxford to lead the day-to-day operations in a busy store. The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets.
Key Responsibilities
- Manage stock control and inventory levels.
- Maintain excellent shop floor and stockroom standards.
- Lead and support branch supervisors.
- Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs.
- Ensure customer orders are processed efficiently and accurately.
- Complete daily banking procedures.
- Prepare and submit end-of-month reports and spreadsheets.
- Ensure branch dispatch targets are consistently achieved.
- Recruit, train, develop, and retain team members.
- Deliver and record ongoing training and development.
- Identify performance issues and implement improvement plans where required.
- Work closely with supervisors to achieve and maintain branch standards.
- Support employee wellbeing and foster a positive working environment.
- Lead by example in delivering outstanding customer service.
- Act as the escalation point for customer complaints and queries.
- Monitor and respond to branch communications.
- Ensure customer service procedures are consistently followed, including telephone and email standards.
- Promote a customer-focused culture throughout the branch.
Skills & Experience
- Minimum 3 years' experience in a management role.
- Strong leadership and people management skills.
- Excellent organisational and communication abilities.
- Experience managing operational and financial responsibilities.
- Proficient in Microsoft Office.
- Experience using NetSuite or similar business systems.
- Ability to work in a fast-paced retail environment.
Competitive salary, career progression opportunities, ongoing training and development, supportive and collaborative working environment, employee benefits package.
If you are a motivated leader with a passion for retail and customer service, we would love to hear from you.
Store Manager in Oxford employer: Everpool
As a leading National Schoolwear retailer in Oxford, we pride ourselves on being an excellent employer that values our team members' growth and wellbeing. Our supportive and collaborative work culture fosters ongoing training and development, ensuring that you have the tools to succeed and progress in your career. With competitive salaries and a strong focus on delivering exceptional customer service, we create a rewarding environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know about openings at our store. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching our company culture and values. We love candidates who align with our mission of delivering exceptional customer service, so be ready to share how you embody that in your previous roles.
✨Tip Number 3
Showcase your leadership skills during the interview. Bring examples of how you've successfully managed teams and improved performance in past positions. We want to see how you can lead our branch to success!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Store Manager in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Store Manager role. Highlight your experience in managing teams, stock control, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for retail and leadership. Tell us why you’re the perfect fit for our team and how you can help us achieve our goals.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've improved operations or customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. Let’s make it happen!
How to prepare for a job interview at Everpool
✨Know Your Store Inside Out
Before the interview, make sure you research the retailer thoroughly. Understand their product range, customer service ethos, and any recent news or changes in the company. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you led by example, resolved conflicts, or improved team performance. This will demonstrate your capability to lead and support branch supervisors.
✨Be Ready for Financial Questions
Since the role involves managing financial responsibilities, brush up on your knowledge of budgeting and inventory management. Be prepared to discuss how you've handled financial targets in previous roles and how you can apply that experience to this position.
✨Emphasise Customer Service Excellence
Customer service is key in retail, so come armed with examples of how you've delivered outstanding service. Discuss how you’ve dealt with customer complaints and fostered a customer-focused culture in your previous roles. This will align perfectly with the expectations of the role.
