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- Tasks: Join our customer support team and assist clients with technical issues.
- Company: Be part of a friendly and welcoming office environment in Crewe.
- Benefits: Enjoy a competitive salary and a supportive team atmosphere.
- Why this job: Great opportunity to develop your technical skills while helping customers.
- Qualifications: Confident communication skills and experience in customer support are essential.
- Other info: Full-time hours with a structured schedule from Monday to Friday.
The predicted salary is between 26000 - 28000 £ per year.
Customer Support technician
Job Type: Full-time
Monday-Thursday Friday 9am-5.30pm and Friday – 9am.3pm
Salary: £26,000-£28,000
Work Location: Office based weekly in Crewe.
Our client is looking for a technical Support Specialist, within their customer support team, to join their ever friendly and welcoming office environment.
About you :
Confident dealing with customers at a Senior level from I…
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Locations
Customer Support Technician employer: Everpool
Contact Detail:
Everpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Familiarize yourself with common technical issues that customers face in the industry. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, especially how to explain complex technical concepts in simple terms. This is crucial for a Customer Support Technician role.
✨Tip Number 3
Research our company culture and values. Showing that you align with our friendly and welcoming environment can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved customer issues. This will showcase your ability to handle similar situations in this role.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Support Technician. Highlight your experience in dealing with customers at a senior level and any technical skills that are relevant.
Tailor Your CV: Customize your CV to reflect your customer support experience and technical expertise. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your ability to work in a team. Mention specific examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Everpool
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience. Highlight specific tools or software you have used in previous roles, and be ready to explain how you can apply this knowledge to help customers effectively.
✨Demonstrate Customer Interaction Experience
Since the role involves dealing with customers at a senior level, share examples of past experiences where you successfully managed customer inquiries or resolved issues. This will showcase your confidence and ability to handle challenging situations.
✨Research the Company
Familiarize yourself with the company's products and services. Understanding their offerings will allow you to tailor your responses during the interview and demonstrate your genuine interest in the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the team dynamics, company culture, and expectations for the role. This shows that you are engaged and serious about the opportunity.
