Relationship Manager

Relationship Manager
£27,000 – £28,000 DOE + up to 50% discretionary bonus
Full Time – Monday Friday (hybrid basis)

We have a vacancy for a full-time Relationship Manager within the Direct Sales and Online Team, responsible for customer facing sales, working with people at all levels of the business.

After successful completion of the training period, hybrid working is available; up to 2 days working from home, 3 days in the office (option to work 5 office days if preferred).

Key Duties:

• Supporting and promoting sales through hire purchase and lease (B2B)
• Following a compliant sales process to support the clients in choosing the right finance option for their business, and following client care good practice.
• Negotiating finance rates and co-ordinating each stage of the client transaction.
• A high level of telephone interaction with clients, the field-based sales team, and dealer sales personnel
• Achieving profit and margin objectives (plus other KPIs)
• Building relationships with clients through regular calls and emails and responding to inbound enquiries
• Nurturing existing relationships with clients and dealer sales personnel
• Developing relationships with new clients
• Build, manage and maintain sales pipeline
• Supporting the team as well as achieving individual objectives
• Co-ordinating and taking responsibility for own workload (after training, and supervisor s support is available for referrals)

Person Specification:

• Customer service focus, fairness, empathy, good practice
• Driven approach, self-motivated, with a positive attitude
• Confident, resilient, inquisitive
• Effective communication skills verbal and written
• Good admin skills, computer literate, able to use digital technology (training provided)
• Ability to prioritise and work professionally whilst managing multiple clients demands
• Numerate, accurate, diligent
• Team worker, sociable, supportive, empathetic

Experience

• A levels/BTEC (minimum), degree or equivalent (beneficial)
• Knowledge of hire purchase, leasing, or B2B lending (ideal)
• An understanding of financial services regulation and standard industry policy such as anti-money laundering, data protection, fraud, treating customers fairly (ideal)

Pay & Benefits:

• 25 days holiday plus Bank Holidays, 5 service days (eligibility criteria apply)
• Pension Scheme (15% employer contribution)
• Personal and home loan scheme
• Discretionary bonus (up to 50%)
• Subsidised Private healthcare scheme.
• Private dental scheme
• Subsidised gym on-site
• Free car parking

Interested?
Call Laura on (phone number removed) or email (url removed)