At a Glance
- Tasks: Lead daily store operations and deliver exceptional customer service.
- Company: National Schoolwear retailer with a focus on teamwork and growth.
- Benefits: Competitive salary, career progression, ongoing training, and employee benefits.
- Other info: Supportive environment with opportunities for personal and professional development.
- Why this job: Join a dynamic team and make a real impact in retail management.
- Qualifications: 3+ years in management, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Store Manager for a National Schoolwear retailer in Oxford to lead the day-to-day operations in a busy store. The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets.
Key Responsibilities
- Manage stock control and inventory levels.
- Maintain excellent shop floor and stockroom standards.
- Lead and support branch supervisors.
- Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs.
- Ensure customer orders are processed efficiently and accurately.
- Complete daily banking procedures.
- Prepare and submit end-of-month reports and spreadsheets.
- Ensure branch dispatch targets are consistently achieved.
- Recruit, train, develop, and retain team members.
- Deliver and record ongoing training and development.
- Identify performance issues and implement improvement plans where required.
- Work closely with supervisors to achieve and maintain branch standards.
- Support employee wellbeing and foster a positive working environment.
- Lead by example in delivering outstanding customer service.
- Act as the escalation point for customer complaints and queries.
- Monitor and respond to branch communications.
- Ensure customer service procedures are consistently followed, including telephone and email standards.
- Promote a customer-focused culture throughout the branch.
Skills & Experience
- Minimum 3 years' experience in a management role.
- Strong leadership and people management skills.
- Excellent organisational and communication abilities.
- Experience managing operational and financial responsibilities.
- Proficient in Microsoft Office.
- Experience using NetSuite or similar business systems.
- Ability to work in a fast-paced retail environment.
Competitive salary, career progression opportunities, ongoing training and development, supportive and collaborative working environment, employee benefits package.
If you are a motivated leader with a passion for retail and customer service, we would love to hear from you.
Store Manager in Oxford employer: Everpool Recruitment
Join a leading National Schoolwear retailer in Oxford, where we prioritise employee growth and development within a supportive and collaborative work environment. As a Store Manager, you will not only lead a dedicated team but also enjoy competitive salary packages and ongoing training opportunities that empower you to excel in your career. Our commitment to exceptional customer service and employee wellbeing makes us an outstanding employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience as Store Managers. They can provide insights and might even know about job openings that aren't advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams and improved customer service in previous roles. This will help you stand out as a candidate who can lead effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Store Manager in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and any relevant achievements that show you can lead a team effectively.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Store Manager role. Share specific examples of how you've delivered exceptional customer service or managed financial responsibilities in previous roles.
Showcase Your Leadership Style:In your application, let us know about your leadership style and how you support team development. We want to see how you foster a positive working environment and promote a customer-focused culture.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Everpool Recruitment
✨Know Your Numbers
As a Store Manager, you'll be responsible for financial targets. Brush up on your knowledge of budgeting, inventory management, and sales metrics. Be ready to discuss how you've successfully managed these in the past.
✨Showcase Your Leadership Style
Leadership is key in this role. Prepare examples of how you've led teams, resolved conflicts, and fostered a positive work environment. Highlight your approach to training and developing team members.
✨Customer Service is King
Exceptional customer service is crucial. Think of specific instances where you went above and beyond for customers. Be prepared to discuss how you would promote a customer-focused culture in the store.
✨Familiarise Yourself with the Brand
Research the retailer's values, products, and customer base. Understanding their brand will help you align your answers with their expectations and demonstrate your genuine interest in the position.
