At a Glance
- Tasks: Lead daily operations and ensure exceptional customer service in a busy retail environment.
- Company: National Schoolwear retailer with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, career progression, ongoing training, and employee benefits package.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in the retail world.
- Qualifications: Minimum 3 years' management experience and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Store Manager for a National Schoolwear retailer in Oxford to lead the day-to-day operations in a busy store. The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets.
Key Responsibilities
- Manage stock control and inventory levels.
- Maintain excellent shop floor and stockroom standards.
- Lead and support branch supervisors.
- Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs.
- Ensure customer orders are processed efficiently and accurately.
- Complete daily banking procedures.
- Prepare and submit end-of-month reports and spreadsheets.
- Ensure branch dispatch targets are consistently achieved.
- Recruit, train, develop, and retain team members.
- Deliver and record ongoing training and development.
- Identify performance issues and implement improvement plans where required.
- Work closely with supervisors to achieve and maintain branch standards.
- Support employee wellbeing and foster a positive working environment.
- Lead by example in delivering outstanding customer service.
- Act as the escalation point for customer complaints and queries.
- Monitor and respond to branch communications.
- Ensure customer service procedures are consistently followed, including telephone and email standards.
- Promote a customer-focused culture throughout the branch.
Skills & Experience Essential
- Minimum 3 years' experience in a management role.
- Strong leadership and people management skills.
- Excellent organisational and communication abilities.
- Experience managing operational and financial responsibilities.
- Proficient in Microsoft Office.
- Experience using NetSuite or similar business systems.
- Ability to work in a fast-paced retail environment.
Competitive salary, career progression opportunities, ongoing training and development, supportive and collaborative working environment, employee benefits package.
If you are a motivated leader with a passion for retail and customer service, we would love to hear from you.
Retail Stores Manager in Oxford employer: Everpool Recruitment
As a National Schoolwear retailer in Oxford, we pride ourselves on being an excellent employer that values our team members and fosters a supportive and collaborative work environment. With competitive salaries, ongoing training and development opportunities, and a strong focus on employee wellbeing, we empower our Retail Stores Managers to lead with confidence and achieve their career goals while delivering exceptional customer service. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Stores Manager in Oxford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Everpool Recruitment, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Everpool Recruitment!
We think you need these skills to ace Retail Stores Manager in Oxford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Everpool Recruitment, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Everpool Recruitment and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Everpool Recruitment that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Everpool Recruitment
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
