At a Glance
- Tasks: Lead daily operations, manage stock control, and ensure exceptional customer service.
- Company: Join a national schoolwear retailer based in Norwich with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, career progression opportunities, and an employee benefits package.
- Other info: Experience with NetSuite or similar systems is preferred.
- Why this job: This role offers ongoing training and development in a supportive retail environment.
- Qualifications: Requires a minimum of 3 years' management experience and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Store Manager for a National Schoolwear retailer in Norwich to lead the day‑to‑day operations in a busy store. The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets.
Key Responsibilities
- Manage stock control and inventory levels
- Maintain excellent shop floor and stockroom standards
- Lead and support branch supervisors
- Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs
- Ensure customer orders are processed efficiently and accurately
- Complete daily banking procedures
- Prepare and submit end‑of‑month reports and spreadsheets
- Ensure branch dispatch targets are consistently achieved
- Recruit, train, develop, and retain team members
- Deliver and record ongoing training and development
- Identify performance issues and implement improvement plans where required
- Work closely with supervisors to achieve and maintain branch standards
- Support employee wellbeing and foster a positive working environment
- Lead by example in delivering outstanding customer service
- Act as the escalation point for customer complaints and queries
- Monitor and respond to branch communications
- Ensure customer service procedures are consistently followed, including telephone and email standards
- Promote a customer‑focused culture throughout the branch
Skills & Experience
- Minimum 3 years' experience in a management role
- Strong leadership and people management skills
- Excellent organisational and communication abilities
- Experience managing operational and financial responsibilities
- Proficient in Microsoft Office
- Experience using NetSuite or a similar business system
- Ability to work in a fast‑paced retail environment
Competitive salary, career progression opportunities, ongoing training and development, supportive and collaborative working environment, employee benefits package.
If you are a motivated leader with a passion for retail and customer service, we would love to hear from you.
Store Manager in Norwich employer: Everpool Recruitment
This national schoolwear retailer in Norwich prioritises customer service and employee wellbeing. The team fosters a collaborative environment, ensuring staff receive ongoing training and development opportunities. Join a company that values leadership and operational excellence.
