At a Glance
- Tasks: Manage stock control, team performance, and ensure exceptional customer service.
- Company: Join a leading National Schoolwear retailer based in Norwich.
- Benefits: Enjoy a positive working environment and opportunities for ongoing training.
- Other info: Role involves daily banking procedures and end-of-month reporting.
- Why this job: Lead a busy store while achieving operational and financial targets.
- Qualifications: Experience in retail management and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Store Manager for a National Schoolwear retailer in Norwich to lead the day-to-day operations in a busy store. The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets.
Key Responsibilities:
- Manage stock control and inventory levels.
- Maintain excellent shop floor and stockroom standards.
- Lead and support branch supervisors.
- Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs.
- Ensure customer orders are processed efficiently and accurately.
- Complete daily banking procedures.
- Prepare and submit end-of-month reports and spreadsheets.
- Ensure branch dispatch targets are consistently achieved.
- Recruit, train, develop, and retain team members.
- Deliver and record ongoing training and development.
- Identify performance issues and implement improvement plans where required.
- Work closely with supervisors to achieve and maintain branch standards.
- Support employee wellbeing and foster a positive working environment.
- Lead by example in delivering outstanding customer service.
- Act as the escalation point for customer complaints and queries.
- Monitor and respond to branch communications.
- Ensure customer service procedures are consistently followed, including telephone and email standards.
- Promote a customer-focused culture throughout the branch.
Store Manager in Norfolk employer: Everpool Recruitment
This National Schoolwear retailer in Norwich offers a supportive atmosphere with a focus on employee wellbeing. The team is dedicated to delivering exceptional customer service and maintaining high standards in store operations. Join us to make a difference in the community through quality schoolwear.
We think you need these skills to ace Store Manager in Norfolk
Communication Skills
Problem-Solving Skills
Organizational Skills
Inventory Management
Customer Service
Attention to Detail
Adaptability
