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- Tasks: Manage property claims and support customers through their claim journey.
- Company: Join a growing team dedicated to providing top-notch service in claims handling.
- Benefits: Enjoy 28 days holiday, birthday off, duvet day, beach day, and charity days.
- Why this job: This role offers autonomy, a supportive culture, and the chance to make a real impact.
- Qualifications: Must have over 1 year of property claims experience and strong prioritization skills.
- Other info: Hybrid work model based in Newcastle under Lyme with competitive salary.
The predicted salary is between 18400 - 21000 £ per year.
Within this elevated position the Senior Property Claims Handler will be expected to work with a high level of autonomy. We are looking for experience property claims handlers who can join an expanding team to ensure customer receive the highest level of service through their claim journey. Where: Hybrid with Newcastle under Lyme (ST5) Salary: £23,000 – £25,000 (depending on experience) Hours: Monday – Friday 37.5 hours Benefits: 28 days holiday + birthday off, duvet day, beach day and 3 charities days plus much more What will you be doing? Be responsible for a caseload of claims, where you will run the repair journey for the customer and be their key point of contact if they are unable to reach their assigned contractor or need your support or assistance with their claim. Responsible for a caseload of claims that are being run by a network contractor and ensure said contractors are actively progressing their active and on hold WIP’s and that they are keeping the customer updated throughout the claim journey. Review and approve contractor variations or estimates from third party suppliers and ensure you are adequately justifying any cost increases to minimise claim leakage. What are they looking for? Over 1 years’ claims experience (Property) Prioritise your workload A n…
Senior Claims Handler employer: Everpool Careers
Contact Detail:
Everpool Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler
✨Tip Number 1
Familiarize yourself with the specific types of property claims that are common in the industry. Understanding the nuances of these claims will help you demonstrate your expertise during the interview.
✨Tip Number 2
Highlight your experience in managing a caseload effectively. Be prepared to discuss specific examples where you successfully prioritized tasks and ensured customer satisfaction throughout the claims process.
✨Tip Number 3
Showcase your ability to work autonomously. Prepare to share instances where you took initiative in resolving issues or improving processes, as this aligns with the high level of autonomy expected in this role.
✨Tip Number 4
Research the company culture and values at StudySmarter. Being able to articulate how your personal values align with theirs can set you apart from other candidates and demonstrate your genuine interest in the position.
We think you need these skills to ace Senior Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in property claims handling. Focus on specific achievements and responsibilities that demonstrate your ability to manage a caseload and provide excellent customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with property claims and how you can contribute to the team’s success. Be sure to address the key responsibilities mentioned in the job description.
Showcase Your Autonomy: Since the position requires a high level of autonomy, provide examples in your application that illustrate your ability to work independently and make decisions effectively. Highlight any previous roles where you managed your own workload.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in claims handling.
How to prepare for a job interview at Everpool Careers
✨Showcase Your Claims Experience
Be prepared to discuss your previous experience in handling property claims. Highlight specific cases where you successfully managed a claim from start to finish, emphasizing your role as the key point of contact for customers.
✨Demonstrate Autonomy and Initiative
Since this position requires a high level of autonomy, share examples of how you've taken initiative in past roles. Discuss situations where you independently resolved issues or improved processes to enhance customer service.
✨Emphasize Communication Skills
Effective communication is crucial in this role. Prepare to explain how you keep customers informed throughout their claim journey and how you ensure contractors are actively progressing their work. Use specific examples to illustrate your approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in this role and how you would address them, particularly regarding contractor management and cost justification.
