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- Tasks: Be the friendly face of our care home, supporting residents and families with exceptional service.
- Company: Join Astley View Care Home, a state-of-the-art facility in Chorley.
- Benefits: Earn ÂŁ13.45 per hour, enjoy free lunch, and access health plans and training.
- Other info: Flexible hours, supportive team, and opportunities for career growth.
- Why this job: Make a real difference in people's lives while thriving in a dynamic, people-focused environment.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
The predicted salary is between 26227 - 26227 ÂŁ per year.
Location: Chorley, Lancashire
Service: Astley View Care Home
Salary: ÂŁ13.45 per hour, equivalent to ÂŁ26,227 per annum
Hours: Full-Time, 37.5 hours per week working 9am - 5pm
About the Role
Step into a key role at our stunning Astley View Care Home in Chorley, where you’ll be the warm, welcoming face that sets the tone for every visitor’s experience. As our Customer Service Coordinator, you’ll bring energy, professionalism and genuine care to every interaction – supporting residents and families, managing enquiries, and keeping our reception running seamlessly. If you love a busy, people‑focused role and thrive in an environment where no two days are the same, this is your chance to shine at one of Chorley’s most impressive care homes. This role is perfect for someone warm, organised and confident, who loves being at the heart of a busy, people‑focused environment. You’ll shine here if you deliver great customer service naturally, stay calm under pressure, and enjoy using your initiative to keep things running smoothly. If you’re tech‑savvy, friendly and the kind of person everyone can rely on, you’ll be a great fit for our team.
The Best Bits
- Statutory annual leave, including bank holidays.
- Additional days annual leave awarded at 2 and 5 years’ service.
- Workplace pension scheme.
- Refer a Friend scheme – earn up to £500 per referral.
- Supportive and friendly team environment with ongoing training and development.
- Free Blue Light Card membership.
- Free enhanced DBS checks, on‑site parking, and lunch (for site‑based roles).
- Health Cash Plan – covers dental, optical, virtual GP, counselling, and includes discounted gym membership.
Main Responsibilities
- Be a warm, welcoming and professional first point of contact for residents, families, visitors and contractors.
- Deliver exceptional customer service by handling calls, emails and enquiries with clarity, care and confidence.
- Greet, sign in and support visitors, including assisting with show rounds and guiding families through their options with care and clarity.
- Provide reliable administrative support such as filing, photocopying, updating databases and maintaining electronic records.
- Prepare and maintain accurate resident documentation, welcome packs and essential records.
- Help coordinate staff training by monitoring completion, arranging sessions and keeping schedules up to date.
- Communicate proactively with families through updates, phone calls, emails, photos and videos.
- Organise and oversee resident visits to the home, ensuring a smooth and positive experience.
- Use care‑home software, email systems and Microsoft Office with confidence and accuracy.
- Work collaboratively with colleagues to support the smooth running of day‑to‑day operations.
- Keep reception and shared areas tidy, safe and welcoming for everyone.
- Handle and record residents’ finances responsibly, following company policies and safeguarding procedures.
Experience & Skills Required
- Previous experience in a similar role – preferably in a care or dementia environment.
- A friendly, confident and approachable manner, with a positive “can‑do” attitude.
- Excellent verbal and written communication skills, with the ability to engage warmly and professionally.
- Strong organisational skills, with great time‑management and a keen eye for detail.
- Confident using IT and administrative systems, including Microsoft Office, email and digital record‑keeping.
- Quick to learn new technology and comfortable with basic troubleshooting when needed.
- Able to work independently while also being a supportive and collaborative team player.
- Energetic, compassionate and dedicated to delivering outstanding customer service every day.
- Flexible to cover some weekends on an ad‑hoc basis to support holidays and sickness.
About Astley View
Astley View is a state‑of‑the‑art 90‑bed care home in Chorley, Lancashire, offering exceptional personal, dementia, and respite care across three beautifully designed floors. Residents enjoy luxury amenities, including a beauty salon, a corner shop (coming soon), cinema room, and a wide range of engaging activities.
Evermore Care Ltd is an Equal Opportunity Employer.
Customer Service Coordinator in Euxton employer: Evermore Care Limited
Contact Detail:
Evermore Care Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Euxton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Astley View Care Home. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle busy environments – that’s what they’re looking for!
✨Tip Number 3
Dress to impress! Make sure you look professional and approachable. A smart appearance can set the tone for a great first impression, which is super important in a people-focused role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects your customer service skills!
We think you need these skills to ace Customer Service Coordinator in Euxton
Some tips for your application 🫡
Show Your Warmth: As a Customer Service Coordinator, your friendly and approachable nature is key. Make sure to reflect this in your written application by using a warm tone and sharing examples of how you've provided exceptional customer service in the past.
Highlight Your Organisational Skills: We love a candidate who can juggle multiple tasks! In your application, mention any experience you have with administrative duties or managing schedules. This will show us that you're ready to keep our reception running smoothly.
Be Tech-Savvy: Since you'll be using care-home software and Microsoft Office, it's important to highlight your tech skills. Mention any relevant experience with IT systems or digital record-keeping to reassure us that you can handle the tech side of things.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right where it needs to be. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Evermore Care Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role at Astley View Care Home. Familiarise yourself with the responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Customer Service Coordinator, you'll be the friendly face of the care home. During the interview, share examples of how you've delivered exceptional customer service in the past. Highlight your ability to stay calm under pressure and how you’ve handled challenging situations with grace and professionalism.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities, so be prepared to discuss how you manage your time and tasks effectively. Bring up specific instances where you successfully coordinated events or managed multiple responsibilities. This will illustrate your capability to keep the reception running smoothly.
✨Be Tech-Savvy and Ready to Learn
Since the job involves using care-home software and Microsoft Office, be ready to talk about your tech skills. If you have experience with similar systems, mention it! Also, express your willingness to learn new technologies quickly, as this is crucial for the role.