At a Glance
- Tasks: Be the friendly face of our care home, supporting residents and families with warmth and professionalism.
- Company: Join Evermore Care, a top-rated care provider focused on meaningful, person-centred support.
- Benefits: Enjoy competitive pay, annual leave, training opportunities, and health cash plans.
- Other info: Flexible hours and a supportive team await you at our stunning Astley View Care Home.
- Why this job: Make a real difference in people's lives while thriving in a dynamic, people-focused environment.
- Qualifications: Previous customer service experience, strong communication skills, and a positive attitude are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
Location: Chorley, Lancashire
Service: Astley View Care Home
Salary: £13.45 per hour, equivalent to £26,227 per annum
Hours: Full‑Time, 37.5 hours per week working 9am – 5pm
About the Role
Step into a key role at our stunning Astley View Care Home in Chorley, where you’ll be the warm, welcoming face that sets the tone for every visitor’s experience. As our Customer Service Coordinator, you’ll bring energy, professionalism and genuine care to every interaction – supporting residents and families, managing enquiries, and keeping our reception running seamlessly. If you love a busy, people‑focused role and thrive in an environment where no two days are the same, this is your chance to shine at one of Chorley’s most impressive care homes. This role is perfect for someone warm, organised and confident, who loves being at the heart of a busy, people‑focused environment. You’ll shine here if you deliver great customer service naturally, stay calm under pressure, and enjoy using your initiative to keep things running smoothly. If you're tech‑savvy, friendly and the kind of person everyone can rely on, you’ll be a great fit for our team.
The Best Bits
- Statutory annual leave, including bank holidays.
- Additional days annual leave awarded at 2 and 5 years’ service.
- Refer a Friend scheme – earn up to £500 per referral.
- Supportive and friendly team environment with ongoing training and development.
- Free Blue Light Card membership.
- Free enhanced DBS checks, on‑site parking, and lunch (for site‑based roles).
- Health Cash Plan – covers dental, optical, virtual GP, counselling, and includes discounted gym membership.
Main Responsibilities
- Be a warm, welcoming and professional first point of contact for residents, families, visitors and contractors.
- Deliver exceptional customer service by handling calls, emails and enquiries with clarity, care and confidence.
- Greet, sign in and support visitors, including assisting with show rounds and guiding families through their options with care and clarity.
- Provide reliable administrative support such as filing, photocopying, updating databases and maintaining electronic records.
- Prepare and maintain accurate resident documentation, welcome packs and essential records.
- Help coordinate staff training by monitoring completion, arranging sessions and keeping schedules up to date.
- Communicate proactively with families through updates, phone calls, emails, photos and videos.
- Organise and oversee resident visits to the home, ensuring a smooth and positive experience.
- Use care‑home software, email systems and Microsoft Office with confidence and accuracy.
- Work collaboratively with colleagues to support the smooth running of day‑to‑day operations.
- Keep reception and shared areas tidy, safe and welcoming for everyone.
- Handle and record residents’ finances responsibly, following company policies and safeguarding procedures.
Experience & Skills Required
- Previous experience in a similar role – preferably in a care or dementia environment.
- A friendly, confident and approachable manner, with a positive "can‑do" attitude.
- Excellent verbal and written communication skills, with the ability to engage warmly and professionally.
- Strong organisational skills, with great time‑management and a keen eye for detail.
- Confident using IT and administrative systems, including Microsoft Office, email and digital record‑keeping.
- Quick to learn new technology and comfortable with basic troubleshooting when needed.
- Able to work independently while also being a supportive and collaborative team player.
- Energetic, compassionate and dedicated to delivering outstanding customer service every day.
- Flexible to cover some weekends on an ad‑hoc basis to support holidays and sickness.
About Us
At Evermore Care, we prioritise meaningful, person‑centred care and support our team with opportunities for both professional and personal growth. Our core values — Wellbeing, Community, and Freedom — guide us in delivering care that enriches the lives of our residents. In 2024, Evermore Care was recognised with the TOP 20 AWARD by carehome.co.uk and has a CQC RATING OF GOOD.
About Astley View
Astley View is a state‑of‑the‑art 90‑bed care home in Chorley, Lancashire, offering exceptional personal, dementia, and respite care across three beautifully designed floors. Residents enjoy luxury amenities, including a beauty salon, a corner shop (coming soon), cinema room, and a wide range of engaging activities.
Join Us
If you’re passionate about enhancing the lives of others through creative and meaningful activities, apply today and become part of our award‑winning team.
Equal Opportunity Employer
Evermore Care Ltd is an Equal Opportunity Employer. We respect and empower individuals, celebrating diverse perspectives and experiences. Applications from all backgrounds are welcome, and we provide support throughout the recruitment process.
Customer Service Coordinator in Coppull employer: Evermore Care Limited
At Evermore Care, we pride ourselves on being an exceptional employer, offering a supportive and friendly team environment at our stunning Astley View Care Home in Chorley. With a focus on employee growth through ongoing training and development, we provide meaningful benefits such as a Health Cash Plan, free Blue Light Card membership, and a rewarding Refer a Friend scheme. Join us to be part of a dedicated team that values wellbeing, community, and freedom, all while making a positive impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Coppull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Evermore Care Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Evermore Care Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Coppull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Evermore Care Limited:Your cover letter is your chance to shine! Tell us why you want to work at Evermore Care Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Evermore Care Limited!
How to prepare for a job interview at Evermore Care Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
