At a Glance
- Tasks: Be the friendly face of our care home, supporting residents and families with warmth and professionalism.
- Company: Join Evermore Care, a top-rated care provider focused on meaningful, person-centred support.
- Benefits: Enjoy competitive pay, annual leave, training, and health benefits including a free Blue Light Card.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while thriving in a dynamic, people-focused environment.
- Qualifications: Previous customer service experience, strong communication skills, and a positive attitude are essential.
The predicted salary is between 26227 - 26227 £ per year.
Location: Chorley, Lancashire
Service: Astley View Care Home
Salary: £13.45 per hour, equivalent to £26,227 per annum
Hours: Full-Time, 37.5 hours per week working 9am - 5pm
About the Role: Step into a key role at our stunning Astley View Care Home in Chorley, where you’ll be the warm, welcoming face that sets the tone for every visitor’s experience. As our Customer Service Coordinator, you’ll bring energy, professionalism and genuine care to every interaction — supporting residents and families, managing enquiries, and keeping our reception running seamlessly. If you love a busy, people‑focused role and thrive in an environment where no two days are the same, this is your chance to shine at one of Chorley’s most impressive care homes.
This role is perfect for someone warm, organised and confident, who loves being at the heart of a busy, people‑focused environment. You’ll shine here if you deliver great customer service naturally, stay calm under pressure, and enjoy using your initiative to keep things running smoothly. If you’re tech‑savvy, friendly and the kind of person everyone can rely on, you’ll be a great fit for our team.
The Best Bits
- Statutory annual leave, including bank holidays.
- Additional days annual leave awarded at 2, 3, and 5 years’ service.
- Workplace pension scheme.
- Option to purchase up to 5 days additional leave per year.
- Refer a Friend scheme – earn up to £500 per referral.
- Supportive and friendly team environment with ongoing training and development.
- Free Blue Light Card membership.
- Free enhanced DBS checks, on-site parking, and lunch (for site‑based roles).
- Health Cash Plan – covers dental, optical, virtual GP, counselling, and includes discounted gym membership.
Main Responsibilities
- Be a warm, welcoming and professional first point of contact for residents, families, visitors and contractors.
- Deliver exceptional customer service by handling calls, emails and enquiries with clarity, care and confidence.
- Greet, sign in and support visitors, including assisting with show rounds and guiding families through their options with care and clarity.
- Provide reliable administrative support such as filing, photocopying, updating databases and maintaining electronic records.
- Prepare and maintain accurate resident documentation, welcome packs and essential records.
- Help coordinate staff training by monitoring completion, arranging sessions and keeping schedules up to date.
- Communicate proactively with families through updates, phone calls, emails, photos and videos.
- Organise and oversee resident visits to the home, ensuring a smooth and positive experience.
- Use care‑home software, email systems and Microsoft Office with confidence and accuracy.
- Work collaboratively with colleagues to support the smooth running of day‑to‑day operations.
- Keep reception and shared areas tidy, safe and welcoming for everyone.
- Handle and record residents’ finances responsibly, following company policies and safeguarding procedures.
Experience & Skills Required
- Previous experience in a similar role – preferably in a care or dementia environment.
- A friendly, confident and approachable manner, with a positive “can‑do” attitude.
- Excellent verbal and written communication skills, with the ability to engage warmly and professionally.
- Strong organisational skills, with great time‑management and a keen eye for detail.
- Confident using IT and administrative systems, including Microsoft Office, email and digital record‑keeping.
- Quick to learn new technology and comfortable with basic troubleshooting when needed.
- Able to work independently while also being a supportive and collaborative team player.
- Energetic, compassionate and dedicated to delivering outstanding customer service every day.
- Flexible to cover some weekends on an ad‑hoc basis to support holidays and sickness.
About Us: At Evermore Care, we prioritise meaningful, person‑centred care and support our team with opportunities for both professional and personal growth. Our core values – Wellbeing, Community, and Freedom – guide us in delivering care that enriches the lives of our residents. In 2024, Evermore Care was recognised with the TOP 20 AWARD by carehome.co.uk and has a CQC RATING OF GOOD.
About Astley View: Astley View is a state‑of‑the‑art 90‑bed care home in Chorley, Lancashire, offering exceptional personal, dementia and respite care across three beautifully designed floors. Residents enjoy luxury amenities, including a beauty salon, a corner shop (coming soon), cinema room, and a wide range of engaging activities.
Join Us: If you’re passionate about enhancing the lives of others through creative and meaningful activities, APPLY TODAY and become part of our award‑winning team. Evermore Care Ltd is an Equal Opportunity Employer. We respect and empower individuals, celebrating diverse perspectives and experiences. Applications from all backgrounds are welcome, and we provide support throughout the recruitment process.
Customer Service Coordinator in Chorley employer: Evermore Care Homes
Evermore Care is an exceptional employer, offering a supportive and friendly team environment at our stunning Astley View Care Home in Chorley. With a focus on meaningful, person-centred care, we provide ongoing training and development opportunities, competitive benefits including a health cash plan and additional leave, and a workplace culture that values wellbeing, community, and freedom. Join us to make a real difference in the lives of our residents while enjoying a fulfilling career in a state-of-the-art facility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Chorley
✨Tip Number 1
Get to know the company before your interview! Research Astley View Care Home and understand their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or enquiries. Being able to demonstrate your calmness and professionalism under pressure will really impress them.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss your experience with care-home software and Microsoft Office. If you can highlight your ability to learn new systems quickly, you'll stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Coordinator in Chorley
Some tips for your application 🫡
Show Your Warmth:As a Customer Service Coordinator, your friendly and approachable nature is key. Make sure to reflect this in your written application by using a warm tone and sharing examples of how you've provided exceptional customer service in the past.
Be Organised:Highlight your organisational skills in your application. Mention any experience you have with managing schedules or administrative tasks, as this will show us that you're ready to keep things running smoothly at Astley View.
Communicate Clearly:Since you'll be the first point of contact for residents and families, it's important to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t hesitate to share how you've effectively communicated in previous roles.
Embrace Technology:We're looking for someone who’s tech-savvy, so make sure to mention your comfort with IT systems and software. If you've used care-home software or similar tools before, let us know in your application to show that you're ready to hit the ground running!
How to prepare for a job interview at Evermore Care Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as managing enquiries and providing administrative support. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about being the warm, welcoming face of the care home, be prepared to share examples of how you've delivered exceptional customer service in the past. Think of specific situations where you’ve handled difficult enquiries or supported someone in need, and highlight your friendly, approachable manner.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come ready to discuss how you manage your time and tasks effectively. You might want to mention any tools or methods you use to stay organised, especially if you have experience with administrative systems or software relevant to the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could inquire about the team dynamics, training opportunities, or how they measure success in the Customer Service Coordinator position. It’s a great way to leave a positive impression.
