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For Companies At a Glance
- Tasks: Welcome members, drive sales, and ensure a positive gym experience.
- Company: Join Everlast Gyms, where fitness meets community.
- Benefits: Free gym membership, discounts, and career growth opportunities.
- Why this job: Be the friendly face that inspires others on their fitness journey.
- Qualifications: Outgoing, sales-focused, and passionate about fitness.
- Other info: Flexible shifts and a chance to develop your skills.
The predicted salary is between 12000 - 18000 £ per year.
As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.
What you’ll be doing:
- Welcoming members and guests, ensuring every interaction is positive and professional.
- Supporting membership sales and retention by providing excellent service and guidance.
- Driving secondary spend KPIs by promoting products and services available in‑club.
- Maintaining a high standard of cleanliness and hygiene across the club.
- Acting as a competent key holder, opening and closing the club as required.
- Handling administrative duties, including use of the membership software system.
- Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
- Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
- Ensuring member feedback and complaints are handled professionally and escalated when needed.
- Actively experiencing the products and services on offer so you can confidently recommend them to members.
About you:
- Outgoing, positive, and passionate about delivering great customer experiences.
- Confident in administration and able to handle day‑to‑day club systems.
- Sales‑focused, with the drive to hit membership and retention targets.
- Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
- Passionate about fitness, with a genuine interest in our products and services.
- Ambitious, with a willingness to learn and develop your skills for future progression.
Benefits:
- Free gym membership.
- 20% discount across all Frasers Group brands.
- Monthly Frasers Champion awards – winners receive double their salary for the month.
- Opportunity to deliver personal training sessions (if qualified).
- Training and development opportunities to grow your career.
Company Values:
- Think without limits – move fast, think fearlessly, and bring the team with you.
- Own it and back yourself – own the basics, your role, and the results.
- Be relevant – to our people, our partners, and the planet.
Position Details:
- Seniority level: Not Applicable
- Employment type: Part‑time
- Job function: Design, Art/Creative, and Information Technology
- Industries: Wellness and Fitness Services
Membership Experience Host employer: Everlastfitnessclubs
Contact Detail:
Everlastfitnessclubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Get to know the gym! Before your interview, pop in and experience the vibe. Chat with staff and members to understand what makes the place tick. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Membership Experience Host, you'll be all about making connections. Role-play common scenarios with friends or family to boost your confidence in handling member queries and complaints.
✨Tip Number 3
Show off your passion for fitness! Be ready to share your fitness journey and how it aligns with the gym's values. This will demonstrate your enthusiasm and make you stand out as a candidate who truly cares about the member experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to engage with our brand directly. Don’t miss out on this opportunity!
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for fitness and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Membership Experience Host role. Mention specific examples that demonstrate your outgoing nature and sales focus.
Show Enthusiasm: Express your excitement about the opportunity to work with us at Everlast Gyms. Let us know why you’re passionate about delivering great customer experiences and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Everlastfitnessclubs
✨Know the Company Inside Out
Before your interview, take some time to research Everlast Gyms. Understand their values, services, and what makes them unique in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Membership Experience Host, you'll be the face of the gym. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations or went above and beyond for a customer.
✨Demonstrate Your Passion for Fitness
Make sure to express your enthusiasm for fitness and the products and services offered at the gym. Share any personal fitness experiences or challenges you've participated in, as this will resonate well with the interviewers and show that you're a good fit for the culture.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.