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- Tasks: Welcome members, drive sales, and ensure a fantastic gym experience.
- Company: Join the fearless team at Everlast Gyms, part of the Frasers Group.
- Benefits: Free gym membership, 20% discount, and career growth opportunities.
- Other info: Flexible shifts and a chance to earn monthly awards.
- Why this job: Be the friendly face that makes every member feel at home.
- Qualifications: Outgoing, sales-focused, and passionate about fitness.
Company Description
As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on keyholder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.
Job Description
What You’ll Be Doing
- Welcoming members and guests, ensuring every interaction is positive and professional.
- Supporting membership sales and retention by providing excellent service and guidance.
- Driving secondary spend KPIs by promoting products and services available in-club.
- Maintaining a high standard of cleanliness and hygiene across the club.
- Acting as a competent keyholder, opening and closing the club as required.
- Handling administrative duties, including use of the membership software system.
- Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
- Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
- Ensuring member feedback and complaints are handled professionally and escalated when needed.
- Actively experiencing the products and services on offer so you can confidently recommend them to members.
Qualifications
- Outgoing, positive, and passionate about delivering great customer experiences.
- Confident in administration and able to handle day‑to‑day club systems.
- Sales‑focused, with the drive to hit membership and retention targets.
- Flexible and adaptable – able to work varied shifts and step into operational/keyholder duties when needed.
- Passionate about fitness, with a genuine interest in our products and services.
- Ambitious, with a willingness to learn and develop your skills for future progression.
Why Join Us?
- Free gym membership.
- 20% discount across all Frasers Group brands.
- Monthly Frasers Champion awards – winners receive double their salary for the month.
- Opportunity to deliver personal training sessions (if qualified).
- Training and development opportunities to grow your career.
Our Principles
- Think without limits – move fast, think fearlessly, and take the team with you.
- Own it and back yourself – own the basics, your role, and the results.
- Be relevant – to our people, our partners, and the planet.
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Membership Experience Host employer: Everlastfitnessclubs
Contact Detail:
Everlastfitnessclubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Get to know the gym culture! Visit Everlast Gyms, chat with current members and staff, and soak up the vibe. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! When you apply, be ready to talk about how your outgoing personality and passion for fitness can enhance the member experience. We want to see that you can connect with people and drive those membership sales!
✨Tip Number 3
Show off your flexibility! Highlight any past experiences where you've adapted to changing situations or taken on extra responsibilities. As a key holder, we need someone who can step up when needed, so let us know you’re up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Everlast family and ready to contribute to our mission of delivering exceptional member journeys.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for fitness and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Membership Experience Host role. We love seeing how you can contribute to our team!
Show Enthusiasm: Express your excitement about joining Everlast Gyms in your application. We’re looking for outgoing and positive individuals who are passionate about delivering great customer experiences!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board!
How to prepare for a job interview at Everlastfitnessclubs
✨Know the Company
Before your interview, take some time to research Everlast Gyms. Understand their values, mission, and what makes them unique in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Membership Experience Host, you'll be the first point of contact for members. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Passion for Fitness
Since this role is all about promoting fitness and engaging with members, be ready to discuss your own fitness journey. Share what motivates you and how you stay informed about fitness trends. This will help convey your enthusiasm and make you a relatable candidate.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the club's culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.