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For Companies At a Glance
- Tasks: Welcome members, drive sales, and ensure a positive gym experience.
- Company: Join the dynamic team at Everlast Gyms, part of Frasers Group.
- Benefits: Free gym membership, discounts, awards, and career development opportunities.
- Why this job: Be the friendly face that makes every member's day better!
- Qualifications: Outgoing, sales-focused, and passionate about fitness.
- Other info: Flexible shifts and a chance to grow within a fearless team.
The predicted salary is between 24000 - 36000 £ per year.
As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.
What You’ll Be Doing:
- Welcoming members and guests, ensuring every interaction is positive and professional.
- Supporting membership sales and retention by providing excellent service and guidance.
- Driving secondary spend KPIs by promoting products and services available in‑club.
- Maintaining a high standard of cleanliness and hygiene across the club.
- Acting as a competent key holder, opening and closing the club as required.
- Handling administrative duties, including use of the membership software system.
- Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
- Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
- Ensuring member feedback and complaints are handled professionally and escalated when needed.
- Actively experiencing the products and services on offer so you can confidently recommend them to members.
About You:
- Outgoing, positive, and passionate about delivering great customer experiences.
- Confident in administration and able to handle day‑to‑day club systems.
- Sales‑focused, with the drive to hit membership and retention targets.
- Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
- Passionate about fitness, with a genuine interest in our products and services.
- Ambitious, with a willingness to learn and develop your skills for future progression.
Why Join Us?
- We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.
- Free gym membership.
- 20% discount across all Frasers Group brands.
- Monthly Frasers Champion awards – winners receive double their salary for the month.
- Opportunity to deliver personal training sessions (if qualified).
- Training and development opportunities to grow your career.
At Frasers Group, we live by our principles: Think without limits – move fast, think fearlessly, and take the team with you. Own it and back yourself – own the basics, your role, and the results. Be relevant – to our people, our partners, and the planet.
Membership Experience Host in Rawmarsh employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host in Rawmarsh
✨Tip Number 1
Get to know the gym culture! Visit Everlast Gyms, chat with current members and staff, and soak up the vibe. This will help you understand what makes the experience special and give you great talking points during your interview.
✨Tip Number 2
Show off your passion for fitness! When you’re chatting with potential employers, share your personal fitness journey or any classes you love. It’ll show them you’re genuinely interested in the role and the community.
✨Tip Number 3
Practice your people skills! Role-play common scenarios you might face as a Membership Experience Host, like handling member queries or promoting services. The more comfortable you are, the better you’ll shine in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Everlast family right from the start!
We think you need these skills to ace Membership Experience Host in Rawmarsh
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for fitness and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Membership Experience Host role. Mention specific examples that demonstrate your outgoing nature and sales focus.
Show Enthusiasm: Express your excitement about joining our team at Everlast Gyms! We love candidates who are genuinely passionate about delivering great customer experiences and are eager to contribute to our club's success.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Everlast Gyms
✨Know the Company Inside Out
Before your interview, take some time to research Everlast Gyms. Understand their values, services, and what makes them unique in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Membership Experience Host, you'll be the face of the gym. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Passion for Fitness
Make sure to express your enthusiasm for fitness and the products and services offered at Everlast Gyms. Share your personal fitness journey or any relevant experiences that showcase your commitment to a healthy lifestyle. This will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the team.
